Loading Specialist

Your role at a glance
To build calculation models, load customer data onto the administration system and issue key customer communications for Pension Risk Transfer business.

What you'll be doing
- Analysing scheme data, building calculation models, loading scheme specific benefits to the administration system with assistance and complete test calculations to ensure that customers are accurately quoted and paid in line with the benefit specification and agreed SLAs, and internal clients have accurate information for their downstream processes
- Producing and issuing member correspondence which accurately reflect scheme benefits, liaising with a third party printing house when appropriate, in line with agreed timescales to notify customers of the policy and benefit entitlement
- Providing the highest level of support to clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs
- Supporting in the testing and documenting of all processes to ensure that all are appropriate and consistent
- Following all processes to ensure that a full audit trail exists throughout the lifecycle of all data items
- Ensuring all internal customers and any relevant third parties are kept updated in a timely fashion on any key information which impacts their processing to enable them to treat the end customer fairly

What we're looking for
- Pension Qualification such as CII or PMI or demonstrable equivalent experience in this field
- Understanding of defined benefit pension schemes is essential.
- Understanding of the way benefits are structured and administered in Defined Benefits schemes.
- Has a knowledge of the following legislation and remains compliant: GDPR, Money Laundering, Complaints, Treating Customers Fairly, and Breach guidelines
- Has a strong understanding of the risks to their team, and the business. Actively takes steps to reduce these risks.
- Highly customer focused and understands the need to maintain and improve relationships with both internal and external customers. This includes policyholders, scheme members, legislative bodies, third parties and your colleagues within the whole of L&G.
- Able to provide an accurate and cost-effective service by getting it right first time and actively supports and trains others to reach the same high standard.
- Basic user experience in MS Excel and Word
- Ability to manage tight timescales, prioritise own work or escalate if necessary
- Clear written and verbal communication

**Benefits**:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area
Securing pensions over the long term can be a challenge for many businesses. Our ambition at **Legal & General Retirement Institutional (LGRI)** is to help companies and pension scheme trustees honour their defined benefit pension promises to their employees. We’re helping companies settle their pension liabilities so they can focus on growing their businesses, as well as helping to support their members’ financial security in retirement. And we’re investing for the long term to back our pension promises. In the last