Flexible Workspace Host

3 weeks ago

London, United Kingdom Inside Avenue Recruitment Full time

**Flexible Workspace Space Host**
(Flexible Offices & Events)

**Base Salary**: £28,000
**Location**: City of London
**Hours**: 9:30am - 6:30pm / 7:30am - 4:30pm (Monday - Friday).
**Start Date**:Immediate / After Notice Period
**Two Stage Interview**: 1st interview via Teams; final interview is office-based
- **Our client is a nationwide flexi-office / serviced office provider. They are currently seeking a CoWorking Spaces Host for their City of London location which provides coworking, meeting, and event space for start-ups and SMEs.**:

- This coworking location hosts a purpose-driven community of members within an environment of entrepreneurial innovation. The location offers a fun and engaging programme of events and dynamic content curated to offer opportunities to community members of all sizes.
- This company is a (commercial property) managed operator that is part of a larger group with multiple serviced / flexible office brands across approximately 50+ business centres throughout Scotland, England, and Wales.
- Their services encompass office space leasing, business advisory services, commercial property finance and development.

**BENEFITS INCLUDE**:

- Training Support Package - Ongoing professional development
- Career Progression - within the full scope of the company
- Birthdays off
- 33 days of annual leave (including all statutory bank holidays)
- Company Pension Scheme
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Cycle to Work Scheme
- Annual Flu Jabs
- Eye Tests
- Employee Assistance Programme
- Annual Professional Membership Subscription
- Volunteering Days off
- Enhanced Maternity, Adoption, Shared Parental and Paternity Pay

**ROLE OVERVIEW**:

- The CoWorking Space Host is responsible for supporting the Community Manager on the daily business operations of the location ensuring delivery of the key performance goals of the business along with ensuring our coworking members receive world-class service and benefit from being part of a creative environment designed to inspire innovative thinking and collaboration to benefit all members..

**KEY RESPONSIBILITIES**:
**Member Engagement & Retention**:

- Actively develop a community ethos within this coworking location
- Be aware of the company's mission and values and contribute to the overall success of the team and company.
- To liaise with members to ensure open communication and positive results
- To provide excellent customer service and member experience
- Ensure all beverage and refreshment areas are maintained and well stocked at all times.
- Ensure set up and service of rooms to member/visitor specifications at all times
- Deal with guest queries in a proactive and positive manner
- Ensure every customer experience is a positive one, seeking feedback and making changes accordingly.
- Efficient and high standard of room service to conference meeting rooms and event space.
- Effective and unobtrusive clearance of guest areas.
- Organize time and systems to ensure a consistently high standard of service
- Greet members and guests with a warm and welcoming demeanour.
- Understanding and passion for this location and the brand standards.
- Empower any direct reports to deal confidently with customer queries
- Ensure company and location policies & processes are followed at all times
- To support membership retention and overall membership satisfaction
- Ensure meeting rooms and workspaces are maintained, well presented, and refreshed for each member or booking
- Ad hoc duties as and when required by the business

**Finance**
- Support with driving revenue at this location

**Sales & Marketing**
- Maintain the relationships within the location village and local neighbourhood whilst promoting the company brand.
- Promote and upsell the full range of products and services to members
- Maximise revenue opportunities generated by the location

**Compliance and Health & Safety**
- Support the Community Manager and the management team to ensure the location is H&S compliant through a thorough understanding of the policies relating to our statutory H&S obligations
- Follow the government guidelines to ensure compliance with the company's Covid-19 protocols
- Ensure the availability of personal protective equipment (PPE) in accordance with COVID-19 standard and practices

**Training**

**Complete all compulsory annual training modules**:

- Data Protection Awareness
- Healthy Working
- Fire Safety Plus
- Health & Safety Induction
- Whistleblowing
- Cyber Security
- Fraud Prevention
- Anti-Money Laundering
- Anti-Bribery
- Code of Conduct
- Unconscious Bias

**EXPERIENCE & SKILLS REQUIRED**:

- Ideally, experience in managing a team of 2+ in Hospitality, Retail, Leisure, Property (or similar)
- Experience working within hospitality or a club members’ space
- Not essential but 2 years’ service in a similar environment is an advantage
- Building professional relationships
- Able

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