Weekend On Call Cse

2 weeks ago


Birmingham, United Kingdom Florence Full time

**Weekend shift**

An exciting opportunity has arisen for Weekend only Customer Service professionals, a role that will come with full training. Ideally you will have some customer service experience - this could be in any industry (hospitality / call centre / retail etc) as we will provide you with a great level of support and development, giving you all the tools needed to be successful in the post.

At Florence, we’re on a mission to be the number one tech provider for social care staffing. Our online marketplace helps care organisations fill rota gaps without the need for expensive recruitment agencies, and our training academy and rota software helps users improve their professional development, save time and work smarter.

Launched in 2017, we work with 90,000+ nurses, carers and support workers, and more than 600 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20million by booking shifts through Florence. We are a growing team of 110+, founded and led by a former doctor-turned-entrepreneur.

This is a really exciting time to join Florence and be part of a tech startup that is filled with collaborative, passionate and driven people. We are looking for an Out Of Hours representative to focus on maintaining and delivering an exceptional customer journey to our existing Healthcare Professionals and Care Home Organisations.

RESPONSIBILITIES:

- Answering a high volume on inbound calls from our Workers, Care Homes etc
- Making a substantial amount of outbound calls according to the situation at hand to solve the problem
- Ensuring that all last minute cancellations from our workers are dealt with in a timely manner and the Care Homes are informed
- Ensuring that last minute shifts posted by our Care Homes are looked after
- Navigating the platform to deal with any problems/issues that may need solving
- Be proactive in communicating with our Care Homes if a shift on the platform has been re-filled/filled with a Nurse or Carer
- Ensuring all important information is communicated to the right team
- Understanding the different requirement of the Care Home groups we work with and ensure their requirements are adhered to
- Deliver a high level of engaging customer service at all times

**Requirements**:

- Excellent communication skills (written and verbal)
- Process driven and high attention to detail
- Excellent organisational skills
- Be able to prioritise and multitask in a fast paced environment
- Be able to problem solve quickly and effectively
- Previous customer success or software onboarding experience preferable
- Excellent team player but able to work independently

**Benefits**

Refer to Workers Agreement

**Equal opportunities at Florence**

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer competitive salaries within a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.



  • Birmingham, United Kingdom Capital Professional Limited Full time

    The main focus of this position is to lead and develop a team of Client Service Executives across a specified office or group of the Company’s offices. Reporting into the Connect Team Relationship Manager, the role holder will support in the delivery of a telephone and digital based client service team, providing outstanding client experiences and working...

  • Call Centre Staff

    4 weeks ago


    Birmingham, United Kingdom Extra Recruitment Limited Full time

    Extra Recruitment are currently recruiting for Call Centre staff for our clients based in Birmingham. This position will involve working every other weekend, when that's the case you will have days off in the week when working the weekend Call Centre staff responsibilities: Answering calls from customers with queries about their deliveries. Answering calls...


  • Birmingham, United Kingdom Nelson Scott LLP Full time

    The role of the Client Service Executive (CSE) is client and adviser service focused. It is the CSE’s responsibility is to ensure client on-boarding and ongoing service queries are managed efficiently and in a timely manner. RESPONSIBILITIES - Managing leads with the Client Relationship Management (CRM) system - Accurate and timely client data entry onto...

  • On Call Operator

    1 month ago


    Birmingham, United Kingdom Nationwide Care Services Ltd Full time

    On Call operator - Tyseley - Out of hours Shift pattern 6am-9am. 5.30pm-10pm, weekends 6am-2pm, 3pm-10pm. Nationwide Care Services provide vital support vulnerable people across the midlands. We are currently recruiting for an On-call operator to provide out of hours support and guidance to our clients. Duties. - On call is a department that responds to...


  • Birmingham, United Kingdom Extra Recruitment Limited Full time

    Extra Recruitment are currently recruiting for Call Centre staff for our clients based in Birmingham. This position will involve working every other weekend, when that's the case you will have days off in the week when working the weekend Call Centre staff responsibilities: Answering calls from customers with queries about their deliveries. Answering calls...


  • Birmingham, United Kingdom Talent Catch UK Full time

    **About Us**: Join our dynamic team! We are a customer-centric company committed to providing outstanding service. As we expand, we are looking for enthusiastic individuals to join our customer service department. **Responsibilities**: - **Customer Interaction**: Handle inbound and outbound customer calls with professionalism and courtesy. Address...

  • Pod Call Handler

    1 week ago


    Birmingham, United Kingdom South Doc Services Full time

    We are a centralised prescription ordering department for GP Practices. We are currently based at West Heath Medical Centre in Northfield. The POD Call handler will be working with various member practices in the South Birmingham area, requiring extra support to deliver efficient prescribing processes thus reducing medicines waste and delivering better...

  • Pod Call Handler

    1 month ago


    Birmingham, United Kingdom South Doc Services Full time

    We are a centralised prescription ordering department for GP Practices. We are currently based at West Heath Medical Centre in Northfield. The POD Call handler will be working with various member practices in the South Birmingham area, requiring extra support to deliver efficient prescribing processes thus reducing medicines waste and delivering better...

  • Pod Call Handler

    4 weeks ago


    Birmingham, United Kingdom South Doc Services Full time

    We are a centralised prescription ordering department for GP Practices. We are currently based at West Heath Medical Centre in Northfield. The POD Call handler will be working with various member practices in the South Birmingham area, requiring extra support to deliver efficient prescribing processes thus reducing medicines waste and delivering better...


  • Birmingham, United Kingdom Capital Professional Limited Full time

    The main focus of this position is to lead and develop a team of Client Service Executives across a specified office or group of the Company’s offices. Reporting into the Connect Team Relationship Manager, the role holder will support in the delivery of a telephone and digital based client service team, providing outstanding client experiences and working...


  • Birmingham, United Kingdom Tirebuck Recruitment Full time

    An exciting opportunity has arisen for an experienced Supply Chain Planner to join a leading manufacturing organisation based in North Birmingham. The successful candidate will have solid experience in planning, inventory, supply chain flexibility, adept with ERP systems and have excellent Microsoft Excel skills. Review customer demand based on orders...

  • Waking Night

    1 week ago


    Birmingham, United Kingdom Gateway2Housing & Care Full time

    **Company Operational Overview** We are a supported housing provider that provides specialist support designed to meet the needs of our vulnerable tenants, by offering high quality housing and tenancy related support, we provide support to people with a variety of needs, including offending behaviour, mental health issues, substance misuse, issues around...

  • Weekend Engineer

    1 month ago


    Birmingham, United Kingdom Essentia Solutions Group Full time

    Essentia Solutions are working on behalf of a fantastic Commercial Catering Maintenance and Project Business. We have a fantastic opportunities for Commercial Catering Engineers to join their expanding service team in the Midlands. You will be working for a well established and respected regional contractor that specialises in reactive maintenance and...

  • Weekend Engineer

    2 weeks ago


    Birmingham, United Kingdom Robert Hurst Limited Full time

    Our client is looking for a Commercial Catering engineer to work in Birmingham, This is a permanent role. Commercial Catering Engineer - Birmingham ???????Urgently looking for Commercial Catering Engineers to cover the Birmingham area due to expansion of the company and projects coming in! Based from home attending customer sites within your region *...


  • Birmingham, United Kingdom Energy Jobline CVL Full time

    My client is a specialist in the strucutres and civils sector and they are currently recrtuiting a site engineer for a major project they currently have in Birmingham. They are looking to bring on a senior engineer who has experience in bridges, frc and structures. As-built surveys. * Reporting to project director. * CSCS card. * Civil engineering...

  • Weekend Social Media

    4 weeks ago


    Birmingham, United Kingdom The Recruitment Group Full time

    **Part-Time - Social Media & Customer Service Administrator** Location: Birmingham - Work from Home with occasionally visits to the Central Birmingham Office All equipment, system access & support to be provided. **Salary**: £11.80ph - £12.00ph (D.O.E.) Hours of Work: 9.00am - 5.00pm - 2 day Sat & Sun **Duties**: - Dealing with inbound calls with a...

  • Warehouse Operative

    4 weeks ago


    Birmingham, United Kingdom On The Rocks Full time

    **Warehouse Operative - Freezer** **Working Monday - Friday** **£10.50 per hour** **Benefits**: - **Onsite parking**: - **Contributory pension scheme (after 3 months service)**: - **Uniform / PPE is supplied** **Responsibilities** - Order picking using the correct procedures. - Ensure correct dress code (PPE) is worn at all times. - Follow clean as...


  • Birmingham, United Kingdom Act on Energy Full time

    Vacancy: Complex Casework Officer(s) Positions available: 4 Location: Newall Street, Birmingham B3 1SF Salary: £30,431 to £32,991 per annum depending on experience. Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work). Benefits * 25 days holiday + bank holidays * Workplace pension...


  • Birmingham, United Kingdom Act on Energy Full time

    Vacancy: Complex Casework Officer(s) Positions available: 4 Location: Newall Street, Birmingham B3 1SF Salary: £30,431 to £32,991 per annum depending on experience. Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work). Benefits 25 days holiday + bank holidaysWorkplace pension schemeCritical...


  • Birmingham, United Kingdom Act on Energy Full time

    Vacancy: Complex Casework Officer(s)Positions available: 4Location: Newall Street, Birmingham B3 1SFSalary: £30,431 to £32,991 per annum depending on experience.Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work).Benefits * 25 days holiday + bank holidays * Workplace pension scheme * Critical...