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Receptionist/administration

4 months ago

Warrington, United Kingdom Connexus Group of Companies Full time

Connexus Insurance Solutions are currently seeking an experienced Reception/Warranty Administrator to join the team based at their head office located at Centre Park, Warrington.

The role is Monday - Friday 37.5 hours per week.

**Key Accountabilities**:

- Answering telephone in a clear, confident and professional manner, treating clients with respect and professionalism
- Meet and greet visitors
- Deal with telephone queries in relation to manufacturer’s warranty and escalate to department manager as necessary
- Responsible for warranty calls, to include quotations, queries, registration updates, change of address etc.
- Processing and administration of ATE insurance policies
- Proactively respond to incoming enquires into manufacturers mailbox, ensuring responses are delivered in line with agreed SLA’s
- Logging of complaints
- Policy administration and support including cancellations and amendments
- Processing of client information in line with GDPR
- Management of incoming & outgoing post
- General administration (Scanning, filing, photocopying)
- Ad hoc typing
- Booking of Couriers
- Collecting/delivering DX when required
- Setting up and ensuring board and meeting rooms tidy and stocked

**Person Specification**
- Excellent communication & interpersonal and time management skills
- Clear confident telephone manner
- Self-motivated, flexible and adaptable attitude
- Takes a proactive approach to solving people and customer problems
- Attention to detail maintaining accuracy at all times
- Friendly responsive and flexible attitude
- Ability to multitask whilst working under pressure
- Organised and methodical approach to work

**Skills**
- Knowledge of Microsoft office
- Knowledge of Proclaim would be advantageous
- Knowledge of Transactor-would be advantageous
- Financial Services or Warranty background would be advantageous

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)