Joiner and Plumber

RUBICER is expanding We remain a small family-owned company dedicated to the production and commercialization of a wide range of ceramic tiles and floors, tiles and mosaics, natural stones, composite decking, vinyl floors, as well as all the items needed to equip bathrooms or kitchens. Our high-quality installations provide unique furniture, washbasins, toilets, bathtubs, and radiators. We pride ourselves in offering a wide variety of services with unquestionable quality; the best services at the best price. Committed to customer satisfaction at all times, our reputation means everything.

Overall Purpose of Roles
As one of our Joiners pr Plumbers, you will assist the Director with the day to day operations in meeting our customer requirements. Supporting the completion of installation or maintenance projects, your focus on professional standards will always be at the heart of your work. You will undertake a range of joinery activities in a timely, safe and organized manner, you will pay particular attention to maintaining the high standards already in place.

**Relationships**: Reports to Director, liaises with customers and suppliers.
Key Responsibilities and Accountabilities

The responsibilities of the postholder will include but not be limited to the following:

- Support the Director to ensure all installations are completed efficiently in a timely manner whilst adhering to high standards.
- Work with the Director to ensure installations and repairs are carried out efficiently
- Carry out QA checks of installations/maintenance/repairs
- Minimize customer rejection levels by working to customer specification and adhering to procedures as outlined in the company documentation.
- Ensure activities are carried out efficiently
- Follow procedures as directed by the Director
- Assist the Director to maintain the stock and consumables and carry out periodic stock takes.
- Take part in company audits as and when required
- Ensure that all enquiries are addressed and administration deadlines met.
- Willingness to undertake other duties as and when required.

Experience and Qualifications
- Must have a valid CSCS/trade card
- Time served or formally qualified in carpentry/joinery or plumbing
- Experienced of domestic and commercial installation, maintenance and repair
- Track record of delivery and high customer satisfaction within a busy plumbing role
- Valid Asbestos Awareness certification is preferred

Skills and Knowledge
- Some knowledge of domestic and commercial regulations
- Excellent organisational and time management skills
- Exceptional attention to detail with values driven towards high standards
- Strong problem solving skills
- Developed communication skills; e.g. customer service

Personal Qualities
- Customer focused with a forward thinking attitude
- Able to communicate at all levels
- Ability to work to tight deadlines and remain calm under pressure
- Conscientious and helpful
- Willingness to learn and participate/provide in-house training
- Willingness to work flexibly to meet deadlines for upcoming projects

Work Requirements
- Actively promotes and maintains the company’s high standards for health, safety, environment, quality and equality
- Actively participating in regular team and company meetings as required
- Highlighting new working practices which may benefit the company
- Develop and maintain good relationships with clients, suppliers and manufacturers
- Willingness to maintain Continual Professional Development
- Developing a good understanding of the company’s policies and principles
- Clean driving license and the ability to travel
- Holds sufficient level of fitness required to provide regular and effective service so employees must be able to lift, handle and move products.

Competency requirements
**Essential competencies that are critical for job success**
- Applies specialist and detailed technical expertise
- Develops job knowledge and expertise through continual professional development
- Shares expertise and knowledge with others
- Uses technology you achieve work objectives
- Demonstrates appropriate physical co-ordination and endurance, manual skills, spatial awareness and dexterity
- Demonstrates an understanding of different organizational departments and functions

**6.1 Planning and organizing**
- Sets clearly defined objectives
- Plans activities and projects well in advance and take account of possible changing circumstances
- Manages time effectively
- Identifies and organizes resources needed to accomplish tasks
- Monitors performance against deadlines and milestones

**6.2 Delivering results and meeting customer expectations**
- Focuses on customer needs and satisfaction
- Sets high standards for quality and quantity
- Monitors and maintains quality and productivity
- Works in a systematic, methodical and orderly way
- Consistently achieves project goals

**7.2 Coping with pressures and setbacks**
- Works productively in a high pressure environment
- Kee