Hotel Receptionist

Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Duties**:

- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and ensure confidentiality of personal information
- Assist with reservations, cancellations, and modifications as needed
- Process payments and maintain cash handling procedures
- Answer phone calls in a polite and professional manner

**Requirements**:

- Previous experience in a hotel or hospitality setting is preferred
- Excellent communication skills with fluency in multiple languages is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Proficient computer skills including knowledge of hotel reservation systems
- Professional phone etiquette with the ability to handle high call volumes
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy in handling guest information
- Flexibility to work various shifts including evenings, weekends, and holidays

**Job Types**: Part-time, Permanent

Pay: £11.44-£12.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person