Help Desk Operator
2 weeks ago
Multi Trades Recruitment are looking for an t experienced Helpdesk Operative for a job-based in Bellshill area.
**About The Job**:
**Schedule**:
- Mon - Fri.
- 08:00-16:00
**Role**:
- Working on a busy Helpdesk within a Facilities Management environment.
- Log reactive tasks on CAFM system.
- Download and allocate worksheets for engineers/cleaners/sub-contractors.
- Update CAFM once engineers/cleaners/Sub contractor's feedback is received.
- Order parts for further work where necessary.
- Arrange for quotes to be raised where required.
- Strictly monitor all open tasks until resolution.
- Close down tasks on CAFM once completed.
- Produce reports to demonstrate Helpdesk performance.
- Prepare for cut over imminently to the new CAFM system.
- Scan and file completed worksheets.
**About You**:
- Strong communicator.
- Competent with IT software.
- Self-managing.
- Hard-working.
- Well presented.
- Good Telephone Manner.
- Ability to work under pressure and manage numerous tasks at the same time.
- Highly motivated and enthusiastic.
- A positive can-do attitude.
- Focused and committed.
**About Multi Trades Recruitment Limited
-
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