Night Guest Service Assistant

3 weeks ago

Fleet, United Kingdom Holiday Inn Express Fleet Full time

**JOIN OUR FAMILY**

At Holiday Inn Express Fleet ( an IHG Hotel) we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top Hospitality Company We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HIE Fleet**
- What you'll be doing..._

Reporting to the Deputy General Manager Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express - Fleet. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service

**WHAT WE NEED FROM YOU**
- We hire mostly on personality & potential but here are a few of our requirements..._

To succeed in the role of Night Guest Service Assistant you will need the following qualities and skills.
- Running night audit using property management system (PMS) software
- Processing payments including room charges, debit and credit cards and cash
- Answering guest queries and providing services as required
- Checking in and checking out guests
- Monitoring hotel and reporting any accidents or incidents to the manager
- Preparing and serving cold & hot buffet breakfast to start the day.
- Welcoming guests and manage their bookings.
- Assisting with bar and snacks service as necessary.
- Maintaining the cleanliness of the hotel with strong attention to detail
- Checking deliveries and reporting any issues to the hotel management.
- Ensures compliance with Food Safety and Health & Safety.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up
- A can-do attitude

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends & family
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

**EQUAL OPPORTUNITIES**
- IHG and Holiday Inn Express Fleet is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact us directly_

**#LifeatatIHG #HIEXFleet**

**Job Types**: Full-time, Part-time, Zero hours contract

**Salary**: £9.50-£10.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Work Location: One location

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