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Customer Account Administrator

4 months ago

Gloucestershire, United Kingdom Omega Resource Group Full time

Location
Gloucestershire- Job-type
Permanent- Salary
£22k - 27k per year- Contact
- Mark Davis
- Call
- Mark
Reference
- 101249

Job Title: Customer Account Administrator

**Job Type**: Hybrid, Flexitime
Work Type: Permanent
Hours: 37hrs per week
Industry: Defence/Aerospace
Job Location: Gloucestershire

**Salary**: £22,000 to £27,000 per annum

Profile - Customer Account Administrator

Out client operates mainly as a multi-tier provider, in the military and commercial aerospace markets. Using both research and development, to provide innovative, mission specific bespoke technological solutions to their customer’s most complex problems. This is a fantastic opportunity to join a company that pride themselves on delivering high quality superior products to their sector.

Duties - Customer Account Administrator
- Issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
- Understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
- Process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
- Issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance.
- Handle customer order enquiries in a responsive and professional manner.
- Pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
- Assist in the expediting of information to ensure that the customers’ requirements are met.
- Produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.
- Compile and issue regular order status reports, as agreed with customers.
- On major accounts, regularly reconcile the MRP order book with the customers’ own view of demand.
- Participate in periodic reviews with Customers as required.
- Carry out any other duties as may be reasonably requested by the Customer Service Manager.

Experience/Qualifications - Customer Repairs Administrator
- Customer Service Experience
- Use of Databases and IT Systems

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.