Customer Service Administrator
4 days ago
**Job Title: Customer Service Administrator**
**Salary: £22,500 - £24,000 per annum**
**Location: Burgess Hill**
**Duration: Permanent**
**Hours: 9:00am to 5:00pm, Monday to Friday**
**Benefits: 20 days holiday for the first 2 years, increasing to 22 days after 2 years continuous service and then increasing by 1 day per year thereafter, up to a maximum of 25 days in all, private medical insurance, company pension scheme and discretionarybonus after 6 months probationary period. Season ticket loans and study packages may also be supported.**
Experience in Insurance is not essential as full training will be provided. This role would suit a recent graduate or someone who is looking to embark on a long career in Insurance in a Company that pride themselves on their training, positive environmentand staff retention. This is an exciting opportunity to join a small but growing business where you will get the opportunity to see many areas of an Insurance business, something not often possible in larger companies.
**Duties and Responsibilities**:
- Process new and renewing business
- Producing and delivering insurance documentation, updating client information and gathering further risk details, preparing renewals and adjustments
- Ensure legal compliance by following company policies, procedures, guidelines, as well as UK/EU insurance and FCA regulations
- Managing the needs of customers and insurers
- Undertaking satisfaction improvement actions
- Building/developing partnerships with existing/new customers and insurers
**The Person**:
- Previous experience in a Customer Service Administration role
- Persistent and determined to succeed
- Confident in their ability to ask questions and speak up where appropriate
- Excellent team player
- Strong communication skills
- Experience of private medical and travel insurance advantageous
- Aptitude to develop a complete and maintained understanding of Company products
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