Reservations Supervisor
6 months ago
Our mission at Mercure London Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Our Back of House team is looking for a Reservations Supervisor
Are you a service-loving talent and available for a new challenge?
What are you waiting for? Start a new chapter in your career with us
- Increases and optimises room sales in line with the brand and hotel’s sales policy
- Ensures all group reservations are dealt with in an efficient and pleasant manner
- Multi tasks while under pressure and have a proactive approach
- Ensure correct documentation is received for all payment details
- Process and input reservations following hotel reservations policy
- Liaise with conference and events to accept/decline group room requests
- Enter and track group and conference blocks
**Work Experience**
**A little more information**:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
**One more thing**
**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
**Job Types**: Full-time, Permanent
**Salary**: From £27,012.96 per year
**Benefits**:
- Flexitime
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Commission pay
- Tips
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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