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Medical Receptionist/administrator Gp Surgery
3 months ago
Application will not be considered without completion of pre screening questionnaires.
Shift pattern : 8 am - 1 pm or 1.30 - 6.30 pm or 8 am-6.30 pm
- shifts can be full days, half days or both.
Minimum - 20 hours
**Primary key responsibilities**
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Clinically code data on Emis web (clinical system)
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients’ healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
**Secondary responsibilities**
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
d. Scan patient related documentation and attach scanned documents to patients’ healthcare record
e. Complete opening and closing procedures in accordance with the duty rota
f. Management of repeat prescriptions, ensuring they are processed accurately and efficiently
g. Order and monitor stationery supplies
h. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
i. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
j. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
k. Identify and provide team training where required
l. Support the reception manager in producing and maintaining the duty rota
m. Support the Practice Manager with all Patient Participation Group related matters
**Person specification**
**Qualifications**
Educated to GCSE level or equivalent
- **Essential**
GCSE Mathematics and English (C or above)
- **Desirable**
AMSPAR Receptionist Qualification
- **Desirable**
NVQ Level 2 in Health and Social Care
- **Desirable**
**Skills**
Excellent communication skills (written and oral) - **Essential**
Strong IT skills - **Essential**
Clear, polite telephone manner
- **Essential**
Competent in the use of Office and Outlook - **Essential**
EMIS user skills - **Desirable**
Effective time management (planning and organising) - **Essential**
Ability to work as a team member and autonomously - **Essential**
Good interpersonal skills
- **Essential**
Problem solving and analytical skills
- **Essential**
Ability to follow policy and procedure
- **Essential**
**Experience**
Experience of working with the general public
- **Essential**
Experience of administrative duties
- **Desirable**
Experience of working in a healthcare setting
- **Desirable**
**Personal Qualities**
Polite and confident - **Essential**
Flexible and cooperative - **Essential**
Motivated
- **Essential**
Forward thinker
- **Essential**
High levels of integrity and loyalty - **Essential**
Sensitive and empathetic in distressing situations
- **Essential**
Ability to work under pressure
- **Essential**
**Other requirements**
Flexibility to work outside of core office hours
- **Essential**
Disclosure Barring Service (DBS) check
- **Essential**
**Job Types**: Part-time, Permanent
Pay: £11.44-£11.80 per hour
Expected hours: 20 - 25 per week
**Benefits**:
- Employee discount
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 5 years (required)
Work Location: In person
Application deadline: 03/06/2024
Reference ID: LYNW03
Expected start date: 24/06/2024
