Warranty Administrator

T H WHITE is a group of companies that has been helping customers get the best from machinery, land, and buildings since 1832. Starting out in ironmongery and agricultural machinery, the Group diversified greatly over the years and expanded its operations into groundcare machinery, construction, dairy and lorry cranes equipment, grain processing and storage, energy, fire and security systems and EV charge point infrastructure. All operations are promoted through nine brands which are: Agriculture, Dairy, Construction, Groundcare, Projects, Energy, Fire & Security, Palfinger UK, Country Store, and Machinery Imports.

We are recruiting a Warranty Administrator to join the team in Marlborough. Reporting to the Technical Manager, this key role will have overall responsibility for our warranty claiming process with a variety of our suppliers.

**Hours**:Monday - Thursday, 8am-4:30pm. Friday 8am-3:30pm

**Salary**:£30k-£40k depending on experience + T H WHITE Group benefits

**Location**: Office based at our depot in Marlborough

**Key duties will include**:

- Submitting warranty claims
- Processing agreed warranty claim credits against the claims
- Submitting policy/goodwill payment requests
- Working with our Service Managers to improve our claim processes
- Managing our warranty stores at each depot location
- Campaign management and follow up
- Supporting warranty audits conducted by our suppliers
- There will be a requirement to travel to each depot on occasion to support the warranty storage administration and coaching our service teams on best practices

**The Ideal applicant**:

- You will have good communication skills
- You will be well organised and have excellent attention to detail
- You will be confident to work autonomously
- You will be numerate and literate, GCSE English, Maths Grade C or equivalent, and possess good IT skills including MS Office
- Previous warranty administration experience is advantageous
- Agricultural/Construction or Groundcare industry experience
- UK Driving Licence due to the travel required with this role

**What can T H WHITE Group offer you?**

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

- Market surveyed salary - reviewed annually
- Employer contributory pension/ death in service cover
- Share Plan
- Division cross-sell incentive scheme
- Staff accounts at every branch with discounted prices
- Extra holiday entitlement - after a certain number of years
- Company sick pay after qualifying period
- Role-specific company clothing/uniform
- Recognition and support for health and work-related well-being

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Marlborough, SN8 2RN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person