Interim Lettings Team Leader

3 weeks ago

Cambridge, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Interim HR Business Partner - Human Resources**
**Reference no: Bournemouth 5228183**
**Pay Rate: Up to £22.03 per hour PAYE depending on experience**
**This opening assignment is for 5 months**
**An Enhanced DBS is required for this role.**
**You will be based at one of 3 locations or at such other places of employment as required. Hybrid working is encouraged and services will be delivered from the most appropriate location, whether physical or virtual, with agreement from the line manager.**
**To be responsible for managing and motivating the team to ensure effective delivery of customer focussed services on time and within budget.**
**To be responsible for managing and being responsible for the efficient and effective coordination of the letting of residential properties including assisting tenants moving in/out and maximining overall rental income.** Role Specific Responsibilities include:

- Undertake the day-to-day management of the Lettings team, ensuring the efficient and effective coordination of the lettings process in order to achieve the annually set performance targets for reletting properties
- Provide robust line management and practical support to the Lettings team
- Be responsible for the void management and tenancy start-up for all properties including liaising with internal Voids team to minimise void times and maximising income through sustainable tenancies
- Be responsible for ensuring that properties are advertised on Homelink as quickly as possible, and properties are shortlisted in a timely manner once the advert is closed
- Provide a high level of customer service, including assisting tenants moving in and out of properties and offering customer advice and information about other aspects relating to their tenancy. Accompany tenants/prospective tenants to view empty properties and completing the sign-up process of new tenancies with tenants
- Ensure that there is full collaboration on the handover of new properties
- Effectively manage the capacity of the service and anticipate the impact of changes within internal or external services that may impact on the Lettings team
- Investigate and resolve complex customer complaints and to respond to enquiries from elected Councillors, MPs, solicitors and advice agencies
- Build relationships with other specialist services including both statutory and non-statutory services to provide support as required. Respond to and refer appropriately any safeguarding issues which arise
- Provide support, guidance and specialist advice to the Customer Service Team on all aspects of Lettings management
- Participate in fundamental service reviews and continuous improvement programmes
- Ensure confidentiality at all times in all matters relating to any work or communication
- **“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**
- A good standard of education
- Relevant qualifications

**Experience**
- Providing customer focussed services
- Experience of working in Tenancy Management or in similar enforcement or community development roles and achieving measurable results and continuous improvement.
- Experience of first line management or coaching/mentoring of peers by demonstrating you can motivate others to achieve desired outcomes. Having an awareness of own impact on others.
- Experience of working on own initiative, taking ownership of issues, managing a large workload and appropriate delegation of tasks.
- Knowledge of welfare benefits and up to date benefits legislation
- Previous tenant/customer liaison experience by demonstrating an ability to build effective relationships, influencing others to gain support for ideas and commitment to a particular action. Encourages and values the contribution of all people; recognises the benefits of difference by demonstrating a healthy regard for customers and customer service.
- Experience of needs/risk assessment and support planning
- Operational understanding of relevant Housing Law and awareness of housing management best practice.
- Experience of working in the private rented/social housing lettings sector (desirable)
- Experience of visiting customers in a face to face setting - in a service setting and/or in their homes (desirable)

**Knowledge and Skill**:

- Able to inspire trust, confidence, respect and credibility from a range of people.
- Ability to manage and develop staff.
- Ability to identify risk to both tenants and staff.
- Good standard of numeracy and the ability to do arithmetical calculations.
- Able to deal effectively with performance, conduct and absence issues.
- Ability to respond positively to change and support new ways of working.
- Communicates in an effective and respectful manner.
- Awareness and understanding of diversity issues.
- Demonstrates personal responsibility for decisions and actions and the consequences of the

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