Customer Service Advisor

3 days ago

Mansfield, United Kingdom The Ardonagh Group Full time

**Customer Service Advisor - Mansfield Hybrid**

Do you have customer service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Working as part of a warm and welcoming team you can work from the office or at home on a hybrid basis (Once probation is complete). Once your training is all complete we will make sure you get the training and development you need to progress with us. You’ll be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below

**What you’ll do as a Customer Service Advisor**

The role of Customer Service Advisor is interesting and varied, requiring confident people who, as their first point of contact, use their initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. This role is so much more than being on the phone all day, you will gather of all relevant data for each client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants. Previous administration experience would be an advantage as you will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.

**What are we looking for in our Customer Service Advisors?**

You don’t need to have come from the Insurance sector though you will need to have previous experience in working with customers or clients either face to face or on the phone and you will love to provide a service that exceeds expectations, builds trusted relationships and retains loyalty, the rest is all about you as a person:

- Most important is your enthusiasm and motivation, do you bring your best self to work every day and have the confidence to give our clients and customers the best possible experience?
- Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors
- As mentioned, administration experience would be beneficial, though if you have strong reading, writing MS computer skills and are super organised then we can teach you the rest
- Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
- Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here
- Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it is also just the right way to be.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

LI-NW1

LI-Hybrid

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Darwen, BB3 0FG: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation for this role?

Work Location: Hybrid remote in Mansfield, NG18 5BR

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