Facilities Maintenance Helpdesk Co-ordinator

4 weeks ago

Tamworth, United Kingdom ECS UK Group Ltd Full time

Job Title: Facilities Maintenance Helpdesk Co-ordinator

Based: Burton-upon-Trent (possible option of hybrid working following probationary period)

Reports to: Director

Full Time / Permanent position

**About this Opportunity**

You will be working in a busy, fast paced environment and will be responsible for processing large amounts of works requests using our Facilities Management System. You will be the first point of contact for a wide range of customers and will need to provide excellent customer service at all times.

**Experience**

[Essential] Excellent PC based skills, with a good working knowledge of Office 365, in particular Word, Excel, Teams and Outlook.

[Essential] Excellent customer service skills.

[Desirable] Previous experience of CAFM systems.

**Aptitudes - **[Essential]

Excellent verbal and written communication skills.

Self-motivated and systematic.

Results / tasks orientated, attention to detail and accuracy.

Excellent time management and organisational skills.

Ability to work as part of a team, as well as independently.

Able to work under pressure with changing demands and priorities.

**About ECS Group UK**

ECS Group UK Ltd was established in 2012 as a gas service and installation business and is now a national provider of facility and property-related services, both on static and multiple site portfolios across multiple sectors, including banking, retail, health, leisure, public buildings, education, local Government, entertainment and warehouses.

ECS successfully combines local delivery and understanding, with national coverage and expertise. The growth and success to date has been built on technical excellence, a strong customer service delivery and collaborative partnerships.

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Work Location: In person

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