Mitigation - Operational Team Leader

2 weeks ago


Liverpool, United Kingdom The Granite Group Full time

As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and target driven to maximise performance. You will drive our culture of openness and be responsible for the development and people management aspects of your team in order to achieve best results.

**Role**: Operational Team Leader

**Location**: Liverpool / Hybrid working available

**Working hours**: Monday to Friday, 37.5 hours between 9:00am and 5:30pm

**Salary**: £32,000 - £38,500

**What you will be doing**:

- To lead a team of Operational Claims handlers to achieve first class quality and technical claims handling
- Maximise operational efficiencies
- Development of team members
- Accountability for team's performance against set objectives
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
- Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
- Drive a culture of continuous improvement
- Keep abreast of relevant technical and market developments
- Effectively communicate through engagement and collaboration with team members and the wider business
- Assist with Ad-hoc tasks as the business needs dictate

**What we’re looking for**:

- Ability to positively influence team members through a culture of openness, trust and respect to achieve optimum performance
- Clear, focused and determined approach to problem solving
- Effective communicator at all levels of the business
- Highly motivated self-starter

About Acorn Insurance
We have over 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.
Why Acorn Insurance?
Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Enhanced Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 bonus for every new colleague you recommend to the business
- Free monthly Café Nero Coffee
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Clearly defined progression paths with training and support
- National vocational qualifications
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support network including:

- A wide Network of Mental Health First Aiders 4 free counselling sessions
- CBT programmes available with a trained Therapist Mentor
- Unlimited access to a councillor 365 days a year, 24/7
- Free Hot Drinks*
- Dress Down Days
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
- On selected sites



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