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Commercial Compliance Specialist
1 week ago
The Company:
Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
The Role:
They are also responsible for seeking out malicious and abusive use of the platform, taking action against all accounts found misusing or attempting to misuse the product for the purpose of spam, fraud, phishing activities, and other behaviour deemed in violation of our Terms of Use.
The roles and responsibilities outlined in this document may extend to all Marigold products, on request of your Manager as and when necessary.
**Responsibilities**:
- Act and react on abusive behaviour surfaced by our tools and alerts which includes but is not limited to spam, fraud, phishing, malware, scams, and other malicious mail types- Effectively onboard new customers via close collaboration with sales, account management and business operation teams, with particular focus on assisting the sales team vet, qualify, and close new business prospects in compliance with our policies- Educate our customers on the reasons for our compliance practices, and help them create effective campaigns that still stay within the various laws and policies- Maintain high levels of customer service while reducing the risk of system wide reputation issues-
The ability to empathise with customers' needs is absolutely vital in this role, as well as negotiation: balancing customer needs with the aim to protect our system and business from harmful mailing lists and campaigns.
Excellent communication skills (especially writing skills) are a must every single day, alongside a keen and demonstrated interest in providing great customer
service. Phone and video conferencing is expected particularly for internal discussions and assisting in onboarding new accounts via the sales team. Confidence and skill in verbal communication is expected.
Additionally, working with your team to develop and optimise processes including shared knowledge base, case process and prioritisation, and more.
Key tasks:
- Working with businesses to remediate and provide solutions in the event of sender reputation damage-
- Working with internal teams to educate, inform, and assist on compliance-related matters as it affects our customers. This includes sales, account management, support, product, and other departments- Managing and monitoring various anti-fraud tooling and alerts related to fraud, spam, phishing, and other malicious account activity- Planning, structuring and writing internal and external documents relating to compliance
Key skills:- Effective consultation on the fundamentals of deliverability and its relation to adhering to compliance relates to policies and guidelinesWorking hours / location:
Remote, Flexible 9-5pm
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