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Vehicle Technical Advisor

4 weeks ago

Peterborough, United Kingdom Command Recruitment Full time

**Vehicle Technical Advisor**

A fast-growing company in the vehicle warranty sector. Who is looking to be a market-leading warranty provider in the country.

As a Vehicle Technical Advisor, you will provide vital technical knowledge and expertise to their vehicles claims department. Ideally someone with vehicle technician and/or workshop management experience - an understanding of vehicle repairs, maintenanceand components is a must for this role. But no getting your hands dirty.

**The Role**:

- Working in their offices in Peterborough - no getting wet in the winter or messing about with oil.
- Assessing warranty claims on vehicles with failed components to confirm the cause of the issues and advise our claims team accordingly.
- Working alongside other Vehicles Technician Advisors to review warranty claims. Team of 4 currently.
- Reviewing independent vehicle inspection reports to support a decision.
- Creating claim analysis on receipt of a repair diagnosis or estimate. Checking the labour rates and hours quoted by a garage to make sure the claim is fair and the customers car is having the correct repair carried out.
- Checking service history and MOT records to ensure vehicles have been maintained.
- Providing analysis, advice and guidance to our claims and sales teams where required.

**What they need**
- Comprehensive knowledge of motor vehicle repairs, maintenance, and components.
- Experience working in an environment to a high standard.
- Excellent customer service skills with a diplomatic approach where required.
- Computer literate with the ability to use Microsoft Office programmes and Outlook.
- Great communication skills, both written and spoken.
- To be a highly motivated individual, able to work individually or as part of a team,

**In Return..**
- A friendly and focused culture with big ambitions for the future.
- Fast-growing organisation that is constantly focused on meeting our challenges.
- Drive for continuous improvement, which you will be empowered to get behind from day one.
- Managers who are accessible and listen to their team's ideas and suggestions.
- Paid competitively with a good range of benefits and above average Holiday
- The Company have been running for over ten years and has grown throughout this period.

**The Package**:

- £28,000 per year
- Monday to Friday (No Weekends)
- 25 days annual leave + all bank holidays
- Company pension scheme
- Staff recognition incentive scheme
- Employee wellbeing scheme
- Free onsite parking
- Games room
- Company events
- Great culture & work environment

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