Health Connector- Pch

Clinical Liaise with, and support, volunteers undertaking initial welfare telephone calls to people including those discharged (from acute and community services) to identify individuals with any additional needs. Engage with individual through home visits, utilise the DIALOG+ and Gait smart assessments to assess needs. Develop with the individual a personal plan; What Matters to Me recording the outcomes within the Norfolk Vulnerability Hub and electronic records as required. Review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring other professionals where appropriate.

Where necessary, undertake basic health checks such as weight, nutrition, blood pressure monitoring, temperature, and personal care needs. Use the Dementia tool kit to effectively work with affected patients Support data collection and audit. Maintain an individual case load whilst working cohesively alongside other partner organisations, supporting a collaborative approach. Work autonomously with mínimal managerial direction.

Be able to deal with highly distressing and emotional circumstances such as illness and possible death, and potentially unpleasant working conditions, particularly in citizens homes. Professional Provide both practical and clinical support to individuals within the community to be able to remain as independent as possible within their own home and reduce the risk of crisis support. Tasks may include but not limited to assessment and provision of low-level mobility aids, arranging house clearance and cleaning, provision of items to meet basic needs such as emergency food parcels, supporting individuals with housing, finances, medication and follow up appointments, falls prevention and frailty assessments. Able to work from an asset-based approach, building on existing community and personal assets.

Show commitment to reducing health inequalities and proactively work to reach people from diverse communities. Make referrals where appropriate to assist people to access personal health budgets. Work alongside families and a persons wider support network, ensuring their choices, needs and support within their own home are met as a long-term plan. Make relevant referrals to experts within the local service provision.

Helping patients to access existing groups and events taking place within their communities. Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the connector role e.g. when there is a mental health need requiring a qualified practitioner. Organistational To contribute to the ongoing improvement programme by sharing ideas and feedback from both yourself and those you support.

Be reliable and consistent in approach, demonstrating empathy and an open communication style with citizens and team members, fostering this culture across the team. Communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders. Have a commitment to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues.

Provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE.

**These stand for**: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.