Afternoon Tea Supervisor

Gleneagles Hotel, PH3 1NF, Auchterarder

**COME AND JOIN US...**

We are currently seeking a talented, experienced and passionate
**Supervisor** to join our Glendevon Afternoon Tea Service team.
- The on target earning potential for this role is £12.73 / hour - comprising a base salary of £11.25, plus a qualified estimate of £1.48 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
- Your working pattern will be between 24 - 30 hours per week, across our 4 service days; Friday, Saturday, Sunday and Monday. The start of shift may vary slightly depending on breakfast demands, however finish will remain consistent at 6pm.

**ABOUT GLENEAGLES**
- One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards and ‘No. 1 UK Resort’ in the Conde Nast Traveller 2021 Readers’ Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- Taking pride in driving the team to provide luxury service; nurturing and developing talent, ensuring your passion and expertise is lived through others, through training and support for team members in and out of service
- You’ll intuitively read the room, anticipating, and fulfilling the expectations of our guests; always warm, thoughtful, professional, and well groomed, you play your part in ensuring luxury service is our signature
- Developing strong relationships with the Culinary team, you’ll work together to demonstrate that shared passion, clear communication, and living our values is what truly galvanises the team and drives excellence
- You’ll work alongside strong and experienced senior Food & Beverage leaders, who share your passion for the very best in food, drink, and people leadership
- You’ll be confident and engaging with guests, ensuring they leave pampered and indulged from their afternoon tea experience
- In the managers absence, trusted to be the face of the Glendevon in the Managers absence, in the restaurant and in Senior Staff Meetings
- Ability to work alone and think under pressure; dealing with our guests requests, accommodating their needs and handle any complaints professionally
- You will be trusted with personal information and finance; being financially astute and able to run a profitable department alongside your manager
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

**The kind of person we're looking for**:

- Afternoon Tea is your passion and you’re determined to deliver a wonderful experience each and every time
- Fixing the small things that make a big difference is hugely important to you and you have an exceptional and discerning eye for detail
- You enjoy the theatre and stage, but are modest, understated and without ego; you care for others as much as you care for yourself and role model this consistently
- Energised and fuelled by a high paced operation and equally high expectations, you’re resilient, and skilled at managing multiple and often competing priorities
- You possess a positive, professional, and courteous attitude, always see a glass half-full, and are consistent in your mood, manner, and behaviour
- Intuitively, you put yourself in the shoes of others whether that be your guests or your people; no matter how many times an issue has been presented to you, you recognise that to this person it’s likely a first
- You have high expectations of yourself and others; you drive high performance and ensure others are brought on the journey with you
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous ma