Customer Service Administrator, Luxury Fashion

2 months ago


Fulham, United Kingdom LK People Limited Full time

Fantastic luxury fashion brand looking for an excellent Customer Services Executive to work within their London offices based SW6. Paying £12.00 per hour plus holiday pay in addition, hours are 9-6 from Monday-Friday each week.

**The role**:
Working as part of a small friendly team, you'll be assisting with queries from the brand’s valued customers

**The key responsibilities include-**
- Liaising with internal departments to ensure best practices in place to achieve service excellence.
- Working in partnership with the 3PL, ensure efficient and timely deliveries, and actively work to identify any issues ahead of time.
- Proactively maintaining client cases and telephone enquiries to ensure these are within department SLAs.
- Continuously developing brand and business knowledge to enhance cross-selling, up-selling and replacement styles for order opportunities.
- Continuously identifying process improvements and supporting operational efficiencies whilst managing customer and client expectations.
- Support warehouse team with Problem Orders, Store Requests and Returns.

**Key Skills required-**
- Experience in an office-based customer service role.
- Able to work well under pressure and with tight deadlines.
- **Experience with CRM systems (Salesforce a bonus).**
- Able to problem solve and utilise initiative where required.

We look forward to hearing from you



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