Commercial Assistant

3 months ago

Runcorn, United Kingdom Azelis Full time

People. Talented, resilient, and passionate. Honest, humble, and respectful. Striving to make the world a better place by formulating for our planet’s change makers, our people ignite the magic we make at our labs and constantly pursue ways to inspire our customers and move us forward in our journey toward innovation through formulation.

The people at Azelis embrace change as an invaluable opportunity to grow, learn and become ever better at what we do. We are a team united in passion, vision, and values. And we believe that we can work together to achieve everything we set our minds to.

Our industry is ready for disruption, and we are looking for enthusiastic and innovative people who are thirsty for a challenge to join us and make a difference.

Are you here for the change makers? You’ve come to the right place

We are currently recruiting for a Commercial Assistant based in our Runcorn office.

Main Accountabilities
- Inform Customers of any amendment to handle blocking points (credit limits, overdues, shortages etc.).
- Optimise orders (bundling, GM2 maximization).
- Perform Sales Order Reviews : challenge sales, financial and logistics feasibility.
- To represent Azelis sales, stock and logistics operations with support from the planners and back office teams. Ensure that customer request can be handled operationally and commercially.
- Prepare sales prices for the Sales Managers where needed.
- Respond to customer requests - sds, specifications, samples requests.
- Follow up customer quotations either directly or via a prompt of the external sales manager.
- Ensure prices are updated on CRM and are communicated to customers where appropriate.
- Follow customers purchasing behavior, detect opportunities and develop the commercial relationship.
- Sales Forecasting/planning assistance in conjunction with the relevant planner.
- Accountable for tracking pricing & margin development; running relevant reports (e.g. GM1 tracker, next sales prediction, price check order intake, unit price evolution) to identify instances where pricing actions not taken or margin below target and/or negative, enabling corrective action can to be taken in conjunction with the business manager / sales manager.
- Assist the sales team in setting up new customers, managing the new customer set up process from initial request through to population of CRM.
- Master specific tools (D365, BI, CRM).
- Ensure customer accounts completeness and accuracy in D365 (logistics specifications, product requirements etc). Ensure that correct instructions appear on warehouse documentation.
- Record blanket orders in the ERP system and instruct the sales back office to know when the next shipment is required.
- Interact with Customers actively to support Credit Control with collection of overdues.
- Coordinate customer complaints to ensure that all are dealt with and responded in a timely and robust manner.

Experience, Skills & Education
- Commercial and dynamic mindset
- Passionate about achieving goals/targets
- High service level standards
- Understanding of customer and market dynamics and requirements
- Strong relationship building and negotiation skills
- Excellent organisational skills
- Team player but with the ability to work independently
- Ability to adapt to new & changing requirements and a flexible approach to working under pressure
- Strong communication skills
- Very good IT skills (CRM, D365, Excel)
- Confidence in decision making when dealing with customer versus Azelis challenges.
- Assertive when dealing with both customers and Azelis internal stakeholders.

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