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Retail Customer Service Supervisor

4 months ago

Nelson, United Kingdom THE KAY GROUP Full time

Retail Customer Service Supervisor

32 hours per week, 4 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week.

Due to petroleum licensing regulations applicants MUST be 18 years of age or above.

As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed

Possessing all the skills necessary to fulfil the role of a Customer Service Assistant (see below) our Customer Service Supervisors show a desire to progress. We look for people with the drive and passion to make this opportunity a career. Working alongside the rest of our team this role could be best described as the first step to management.

The role supports our Customer Service Assistants in advising and serving customers, working deliveries, general housekeeping and stock merchandising and handling cash and card transactions according to a set of procedures.

We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.

We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our inhouse retail partners we want our customers, assisted by you, to enjoy their experience and have a desire to return.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Loyalty bonus

**Experience**:

- Retail shop sales: 1 year (preferred)
- Managing people: 1 year (preferred)

Work Location: One location