Customer Service Assistant

1 day ago

Weymouth, United Kingdom SEA LIFE Full time

**Customer Service Assistant**

SEA LIFE Weymouth, Lodmoor Country Park
Weymouth, DORSET, DT4 7SX
United Kingdom

Are you looking for a seasonal job that’s full of FUN? Fancy working in our aquarium on the Jurassic Coast, where penguins and otters watch on as you go about your daily work?

Working here feels pretty unique and our customer service team are fizzing with fun and a vital ingredient in the guest experience Therefore, we’re looking for someone who strives for the best, is guest focused, and isn't afraid to swim upstream

**What we are looking for**
- You'll have loads of experience working in a customer facing environment
- Friendly and hardworking with a "can do" demeanour
- Have excellent communication and presentation skills
- Comfortable with public speaking and talking to large groups
- Fun, dynamic, and friendly personality
- Available to work weekends and bank holidays

In these varied roles you may be the first point of contact for our guests, offering a warm welcome, whether selling a memento of our guests amazing experience or supporting them to stock up on SEA LIFE related goodies, answering any questions guests may have and acting as a sales representative. You could even be working on the front line in our proud to serve Costa Coffee shop Café at Bandstand Bites or over at the Caribbean Cove Adventure Play Area, catering for our day visitors, kids’ parties or for special events.

On a typical day (if you can call it that) you could also be working with school visits, self-guided tours, or workshops for schools. Ensuring our guests have an intimate Ocean experience through fun, up close storytelling with hands on interaction. Providing interactive quality creature feeding presentations and talks to our guests, inspiring the future generation. You could also be assisting the site displays team with animal feeds or dressing up as a costume character.

This is a seasonal, fixed term position to support us during the summer. Hours will vary dependent on the time of year, working during school holidays and weekends in particular. Earliest required start time will be 8am and latest finish time will be 6.30pm. Flexibility is essential as availability of work will vary throughout the season.

**What’s in it for you**

Alongside becoming an expert in spreading happiness, you’ll also receive:

- Fortnightly pay at £10.52 per hour
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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