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Customer Technical Support Executive
4 months ago
**Customer Technical Support Executive**
**Full-time**
**Salary: £20,000 - £25,000 per annum**
**Location: Hybrid - Warrington/Home-based**
We’re new, we’re ambitious, we want to make a difference and we want your help. Our vision is “to deliver an empowering and fulfilling broadband experience based upon ensuring we keep every promise we make”.
We need people to help us on our journey to provide full fibre optic broadband access across 80 towns and cities in the UK by 2027.
As a Customer Technical Support Executive, you’re the face of BeFibre, on the front line helping our customers and supporting your colleagues.
**Aside from our supportive, collaborative forward-thinking culture - here are few other reasons our colleagues love working with us**:
- 25 days holiday a year plus bank holidays.
- Your birthday off every year, to celebrate
- Long Service Awards
- Annual Bonus Scheme
- Vitality healthcare for all employees
- Employee Assistance Programme
- Wellbeing initiatives throughout the year
- Volunteering days
- Salary sacrifice pension scheme
- Life Insurance 6 x basic salary
- Regular reward and recognition scheme
- Continual training, coaching and career development.
We’re aiming for a flexible workplace where you can enjoy the convenience of working from home with the benefits of working from an office with colleagues.
Working agreed shifts between 8.30am - 8.00 pm Weekdays and 8.30am - 6pm Weekends as our customer demand requires to be agreed upon acceptance.
**What you’ll be doing**
- Troubleshooting technical issues with customers.
- Being the voice of the customer to help us deliver excellent service across the business.
- Working with colleagues to create and maintain a great place to work.
**Essential Requirements**
- Customer service experience and a passion for helping and building relationships with customers.
- Technical knowledge of broadband and ISP services
- Good written skills
- Be adaptable, flexible, and comfortable in a fast-paced environment and willing to contribute in a positive manner.
- Access to a broadband service of at least 18 Mbps
**Our Values**
At BeFibre, we live our Values every day - Be proud, Be awesome, Be bold and Be Innovative.
We are** proud** and delight in telling people who we work for. We strive to be the best version of ourselves and to be generally **awesome**. We’re **bold**, brave and feel empowered to make decisions because we are** innovative** experts in our field.
**Be Fibre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
