Customer Service Adviser S1 Everyday Banking
5 days ago
**Join our community.**
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting withthem over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.
What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.
You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfactionfor operating in a multi-skilled environment. You're the eyes and ears of our business after all.
**The difference you will make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
**What you will bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- Excellent listening, communication, numeracy and digital skills with the ability to explain new technology where it truly benefits a customer
**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
**What else you need to know.**
The role is based in our Fraserburgh branch.
This is a full-time role working 35 hours across Monday to Saturday.
Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.
**How we'll reward you.**
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits.
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- 24/7 access to an online employee discount platform
- Share in Santander's success by investing in our Sharesave and Partnership shares plans
- Support your favourite causes through charitable giving and our community partnerships
**Learn more about our benefits and family friendly policies**
**#ThePlaceToBeYourself - Everyday Inclusion at Santander**
You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.
**A bit more about Santander**
At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values ofSimple, Personal and Fair.
At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of ourculture at Santander and we will provide you with knowledge to help you manage risks in your role.
**What to do next:
- **
If this sounds like a role you're interested in, then please apply.
Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community'.
-
Customer Service
7 months ago
Fraserburgh, United Kingdom Royal Bank of Scotland Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in Fraserburgh -...
-
Customer Service Assistant
1 week ago
Fraserburgh, United Kingdom Scotmid Full time**About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...
-
Customer Service Representative
3 days ago
Fraserburgh, United Kingdom Lidl GB Full timeJob SummaryLidl GB is seeking a motivated and skilled individual to join our team as a Sales Associate. This role offers a competitive hourly pay rate based on equal opportunity and pay structures, with additional compensation for bank holidays and nights.We value diversity, equity, and inclusion, welcoming applicants from all backgrounds.Key...
-
Bank Support Worker
7 months ago
Fraserburgh, United Kingdom Community Integrated Care Full time**What makes Community Integrated Care a great place to work**: Our benefits: £12.50 per hour. Support Workers with Community Integrated Care you will experience an incredibly rewarding and fulfilling role. Our Support Workers empower people with support needs to live the lives they want to lead. Our charity is proud to have been named the Charity Times...
-
Customer Delivery Driver
1 week ago
Fraserburgh, United Kingdom Tesco Full timeAbout the role Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping...
-
Customer Service Assistant
4 days ago
Fraserburgh, United Kingdom Carlton Clubs (Carlton Bingo) Full time**-** One of the largest Independent Bingo Operators in Scotland are now looking to recruit both **FULL & PART Time Customer Service** assistants for our **Bingo Club in Fraserburgh** **.** - **Cash Handling** experience - Previous **Customer Service** experience - Good numeracy skills - **An outgoing, fun personality**: - Bar experience - Bistro/Catering...
-
Customer Service Assistant
5 days ago
Fraserburgh, United Kingdom Carlton Clubs (Carlton Bingo) Full time**Due to Gambling Legislation, all applicants must be over the age of 18** One of the largest independent Bingo Operators in Scotland are now looking for **Full Time & Part Time Team Assistants for our bingo club in Fraserburgh** We pride ourselves on a fun and diverse environment for both our staff and customers. Our in-house training and development...
-
Customer Assistant
2 days ago
Fraserburgh, United Kingdom Lidl GB Full timeSummaryAre you the right candidate for this opportunity Make sure to read the full description below.£12.40 - £13.35 per hour | 16-20 hour contract | Various shifts including weekends | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in...
-
Customer Service Advisor
1 week ago
Fraserburgh, United Kingdom Jewson Full timeCustomer Service Advisor - Yard with Sales - At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want to know what...
-
Customer Assistant
1 week ago
Fraserburgh, United Kingdom Lidl GB Full timeSummary £12.40 - £13.35 per hour | 16-20 hour contract | Various shifts including weekends | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out.Just like...
-
Branch Supervisor
1 week ago
Fraserburgh, United Kingdom Scotmid Full time**About this role**: Branch Supervisor At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our...
-
Customer Team Member
5 days ago
Fraserburgh, United Kingdom Coop Full time**Customer Team Member** Location: 2-4 Bridge St, Strichen, AB43 6SS Pay: £9.90 per hour + great benefits Contract: 18 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training...
-
Customer Team Member
7 months ago
Fraserburgh, United Kingdom Coop Full time**Customer Team Member** Location: 2-4 Bridge St, Strichen, AB43 6SS Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10:15pm) and weekends, to be discussed at interview Full training...
-
Customer Team Leader
7 months ago
Fraserburgh, United Kingdom Coop Full time**Customer Team Leader** - Location: 2-4 Bridge St, Strichen, AB43 6SS - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (From 5:30am), afternoons, late evenings (Until 10:15pm) and weekends, to be discussed at interview. This role will...
-
Full Time Shop Assistant
7 months ago
Fraserburgh, United Kingdom WATERMILL SERVICE STATION Full timeLooking for someone to join our team in our brand new store, on a full time basis. We are looking for friendly, honest, trustworthy and reliable person to work in a very customer orientated role. You must be able to use your own initiative and work well as part of team, so great communication skills are a must. Rota is 4 days on 4 days off, 7am-3pm. These...
-
Visionary Healthcare Professional
3 weeks ago
Fraserburgh, Aberdeenshire, United Kingdom Specsavers Full timeWe are seeking a highly skilled Optometrist to join our team at Specsavers. As an Optometrist, you will be responsible for conducting eye examinations and providing contact lens services to our customers.About the RoleThis is a fantastic opportunity for an Optometrist to work in a dynamic and supportive environment. As an Optometrist, you will be the go-to...
-
Optometrist Opportunity
3 weeks ago
Fraserburgh, Aberdeenshire, United Kingdom Specsavers Full timeAre you passionate about delivering exceptional eye care and making a real difference in people's lives? We are seeking an experienced Optometrist to join our team at Specsavers.About the RoleIn this role, you will be responsible for conducting eye examinations and providing contact lens services to our customers. You will work closely with other healthcare...
-
Customer Advisor
7 months ago
Fraserburgh, United Kingdom Sainsbury's Full time**Location** - Fraserburgh Argos, Argos Unit 2 South Harbour Road Retail Park, Fraserburgh, AB43 9TA **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Argos Retail **Job ID** - 231083 Being part of the team at Argos is more than just working in retail. It’s how we deliver our commitment to our...
-
Eye Care Specialist Position
2 days ago
Fraserburgh, Aberdeenshire, United Kingdom Specsavers Full timeAbout SpecsaversWe want to make sure that people have access to high-quality eye care services. That's why we're looking for an experienced Optometrist to join our team. As an Optometrist at Specsavers, you will conduct eye examinations and provide contact lens services to our customers.About the Role:Job Type: Full or Part TimeEstimated Salary: Up to...
-
Retail Supervisor
7 months ago
Fraserburgh, United Kingdom Iceland Full timeAt Iceland we like to do things differently. We are a fair and ethical retailer who believe in investing in our people and making a difference. We are now looking for a Supervisor to join our team. This is a permanent position and is suited to somebody with a real passion for retail as you will be very hands-on in this role and at the heart of the...