Complaints Handler

**Exciting Opportunities due to Exceptional Business Growth**

Are you self-motivated, have excellent problem solving skills, with the ability to communicate at all levels? If the answer is ‘yes’, this may be the perfect role for you.

Evolution is the largest motor finance broker in the UK. Since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.

We have an exciting opportunity for a Complaints Handler to join our high-performance Resolutions Team. This is an interesting and challenging role which will never be boring. On a daily basis, you will be problem solving, negotiating with dealers and funders, and working with internal teams to resolve issues for our customers. You will be responsible for managing and responding to regulated complaints in line with our SLA’s and regulatory timeframes. You will liaise with customers, car dealerships and finance companies to investigate disputes and determine appropriate resolutions for all parties.

**Key Responsibilities**:

- Investigate complaints in line with regulatory procedures
- Communicate and influence effectively with lenders, dealerships, and customers
- Accurately record complaints onto the Complaints Management System (CMS)
- Management of complaints in a timely and compliant manner, in line with SLAs
- Work to ensure that the highest level of service is consistently delivered to our customers
- Effectively manage workload to maximise productivity
- Liaise with all internal and external departments
- Adhere to numerous legislation and regulations including Consumer Rights Act 2015, TCF, GDPR, Information Commissioner’s Office (ICO) and Financial Conduct Authority (FCA) guidelines

**Experience and Skills**:

- Ability to work well under pressure
- Ability to work effectively as part of a team or alone
- IT skills, using Word, Excel and a complaint management system
- Accuracy and good attention to detail
- Good organisational skills and ability to prioritise workload
- Strong ability to mediate between parties
- Experience of the motor trade or brokerage desired, though not essential

**Benefits**

By joining an established company who are leaders in the motor finance industry, you can expect an enthusiastic team, a friendly atmosphere, on-site parking, generous pension scheme, 33 days holiday (including bank holidays) and life assurance cover plus a bonus of up to £1000 additional to base salary.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Chesterfield, S41 9AZ