Corporate Receptionist

To ensure all guests receive an excellent welcome and that you consistently deliver great service
- Ensure consistent, high quality support is supplied to the business consistently
- Support Emergency Procedures as necessary and support the coordination of fire evacuations/liaison with the fire brigade/emergency services if required - fire manager training required
- Additional admin tasks to support Nicky, Dane, Post room.
- Support with daytime access control
- Control of Access Cards - Making Cards and working along side evening security to create what is required
- Support with the Fire Panel - silence alarm, reset and isolate call points.
- Responsible for door entry systems eg. Simbawin, picture perfect. Liaises with central team in France when needed
- Responsible for SignIn app. Rectify problems, promotes easy ways to sign in, eg downloading app, sending out app details.
- Running weekly report from SignIn
- Deals with Express Vending issues - coffee machine problems etc
- Cover post room in holiday and sickness periods
- To process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding information
- Use computer as an effective communication tool, inputting data as requested into excel and word documents
- Ability to identify and escalate building maintenance issues/hazard perception
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To be articulate and pre-empt the needs of clients and visitors.
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
- To communicate effectively with other departments and neighbouring Mitie sites.
- To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
- To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
- To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
- To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
- To assist in any other reasonable duties as required by your colleagues, managers or clients
- To assist with administrative tasks
- To support with postal duties