Technical Support Specialist German

2 weeks ago

London, United Kingdom Language Matters Full time

Our client, an international IT hardware company, is looking for a trilingual Technical Support Specialist with fluent French, German AND English to join their international team on a hybrid basis. In this role, you will provide second line product supportto French, German, and English-speaking clients, so it is important to be fluent in the three languages and to have previous experience within a technical environment.

**Your responsibilities will include**:

- Taking second line support calls from customers, partners, re-sellers, subcontractors and engineers
- Entering information into the call management database
- Monitoring the call escalations
- Escalating the call to the next appropriate level of customer service management where necessary

**About you**:
This role is great for someone who enjoys troubleshooting and solving problems, and they are looking for someone who is particularly skilled at troubleshooting hardware issues. This role is permanent and due to the size of the organisation there is excellentpotential to grow and progress.

**Profile**:

- Required to be fluent in French, German and English (written and spoken)
- Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment
- Solid knowledge of Microsoft operating systems
- Demonstrated interpersonal skills and the ability to work as part of a team and independently
- Strong communication skills

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.

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