Medical Receptionist/telephonist

Castle Surgery is a busy, friendly practice with over 10,000 registered patients.. We are looking for additional enthusiastic people to join our team in providing excellent patient care and support to our clinical teams.

The position is full time (37.5 hours per week over 5 days).

There are currently two full time positions available.

The annual leave entitlement for the post is 26 days plus paid bank holidays..

The Practice offers membership of the NHS Pension Scheme.

**Please note that the Practice does not allow members of staff to be patients.**

**PRINICIPAL DUTIES**

Reception

Receiving patients and booking appointments at the Reception Desk.

Monitoring the waiting room and guiding patients to rooms.

Dealing with queries from patients asking for repeat prescriptions.

Sorting prescriptions into alphabetical order ready for collection by patients.

Administration

Making appointments by telephone, handling requests for home visits and taking messages.

Dealing with queries from patients asking for repeat or acute prescriptions.

Processing patients’ change of address and have knowledge of the Practice area.

Other Tasks

When last to leave at the end of the day, ensure that the building is secured, alarm activated and that all electrical equipment is switched off.

Use of Equipment

Reception staff should be able to use general office equipment such as photocopier, fax and franking machine.

Induction and Training

Staff are initially employed for a 6 month probationary period, during which time induction and training would take place.

**Salary**: £9.96 per hour

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

COVID-19 considerations:
Mask must be worn in patient areas at all times

Work Location: One location

Application deadline: 13/01/2023
Reference ID: CAS21/2