Service Delivery Coordinator

2 months ago

Loughborough, United Kingdom Cox Automotive Full time

**Department**

The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for always delivering excellent customer service to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.

**Role**:
To be a key member of the Payments and Administration function and provide additional support to Manheim logistics, to be a point of initial contact to the relevant customers as well as the business/branch for any logistics related queries. Responsible for ensuring that all relevant tasks are completed in a timely manner, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained. Being a conduit between the branch and the regional logistics team.
- Supporting the Service Delivery Manager
- Responsible for the collections and deliveries of vehicles; ensuring all vehicles are collected within SLA’s and collected/delivered according to their runner/nonrunner status.
- Chasing our central logistics for POD’s, updates when vehicles are out of SLA’s and updating vendors/buyers with any issues.
- Providing quotes to Vendors and buyers for transportation costs.
- Serving customers in the office via phone and front counter for all general enquiries, using our Aims system to do so.
- Managing customer expectations in terms of delivery turn arounds.
- Follow break down process for individual vendor requirements.

**Skills**:

- Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction.
- Excellent customer service skills.
- Strong administration skills.
- PC and back-office systems experience.
- A keen eye for detail and accurate data entry skills.
- Excellent interpersonal and communication skills both verbal and written.
- Able to use your initiative and be flexible, reacting to change quickly and effectively.
- Able to work effectively as part of a team.
- Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload.
- Confident in problem solving and complaint handling.
- Ability to work independently and manage tasks efficiently in order of priority status.

STRICTLY NO AGENCIES PLEASE
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. _
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.- #INDOR_

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