Are you an enthusiastic, dedicated and friendly person seeking a new opportunity working within a fast paced and exciting Contact Centre?

Happicabs is currently seeking talented Call Centre Agents and Dispatchers to join our expanding team.

**Main Duties**
- Answer incoming calls to the Call Centre from cash, card and account customers
- Dispatch taxis to the nearest customer to ensure vehicles arrive on time.
- To deal with customers, clients, drivers and colleagues in a professional and courteous manner
- To support members of staff and drivers by dealing with any queries they may have
- To help with other administration and office duties when necessary

**Essential Skills and Experience**
- Experience in a call centre environment
- At least 1-year experience in customer service
- Professional and courteous manner
- Excellent communication and interpersonal skills
- Excellent English listening, spelling and speaking skills
- Knowledge of Chelmsford, Maldon, Witham, South Woodham Ferrers and surrounding areas

**Hours, Pay and Location**

Working hours are flexible however staff are expected to do the occasional weekends, evenings, nights and public holidays including Christmas and New Year.

Hourly rates start at £10.50p/h

You will be based in Writtle, Chelmsford (CM1 3ST). Occasionally you may work from home.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Casual dress
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Night shift
- Weekend availability

Application question(s):

- Are you local to CM1 3ST and are willing to work on-site? UK APPLICANTS ONLY.
- Are you available to work at least 2 weekends a month (day or night shifts)?

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 100% (required)

Work Location: In person