Hotel Receptionist

2 weeks ago


Milton Keynes, United Kingdom Woughton House MGallery by Sofitel Full time

Job Overview:
**Duties**:

- Greet guests in a professional and friendly manner upon arrival
- Check guests in and out efficiently, processing payments accurately
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or individual
- Assist guests with luggage and transportation arrangements
- Maintain a tidy and welcoming reception area

**Requirements**:

- Previous experience in a hotel receptionist role or similar customer service position
- Excellent communication skills with fluency in English and at least one other language
- Strong organizational skills with the ability to multitask effectively
- Proficient in using hotel management software systems
- Knowledge of phone etiquette and customer service best practices

Pay: £11.50-£12.50 per hour

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person

Expected start date: 09/06/2024


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