Helpdesk Administrator

3 weeks ago


Derby, United Kingdom Omni RMS Full time

**Helpdesk Administrator**

**Pride Park, Derbyshire**

**Salary: £24,000.00-£26,500.00 per year**

Our client are currently looking to recruit a Helpdesk Administrator for a leading FM service provider based in Derby.

Helpdesk/FM experience is required.

**Responsibilities of the role include**:

- Issuing planned maintenance work orders, assigning the job using a CAFM system
- Raise purchase orders for both internal and external resources, including subcontractors
- Liaising with technicians, engineers, and facilities managers to manage workload
- Maintaining records, and chasing accordingly
- Monitoring PPM Compliance for assigned contracts, providing update reports
- Keeping the tracker system up to date, and ensuring closure of events as required
- Working towards SLA's and KPI's, escalating high risk items in line with agreements in place
- General administration in relation to the helpdesk facility
- Liaise with operational management team, ensuring good communication skills
- Previously worked in a similar helpdesk, scheduling or facilities coordinator role
- Great communication skills
- Previously used a CAFM system or similar
- Great customer service ability
- Strong organisation skills
- Experience with Mobile Workforce (desired)

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 131065



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