Appointment Setter

**Introduction**:
Join Professional Roof Cleaning as our Appointment Setter With one of the most impressive residential portfolios in the UK, we've built our reputation on delivering our promises and ensuring top-notch final products. Located in Windsor, we are now expanding our team and seeking an Appointment Setter to play a key role in our continued success

We are looking for someone who can handle the workload independently and is not afraid of using their personality - It’s all about being genuine with our customers and being a people person You’ll play a crucial role increasing our contact & appointments rates, ensuring operations run smoothly, coordinating all the behind-the-scenes magic that goes into handling leads and setting up appointments. You'll be the go-to guru for managing schedules, communicating with leads, ensuring that every job gets the attention it deserves.

If you have excellent communication skills, attention to detail, and a natural talent for connecting with people, we want you to be a part of our dynamic team

**General responsibilities**:

- Book appointments like a pro
- Be a friendly face for our customers, making/answering phone calls and making our

clients feel valued and heard.
- Make diligent efforts to contact leads who you may have been unable to reach

initially.
- Liaise with the business owner to organise the appointments and follow up with

customers accordingly.
- Assist with lead management, including recording lead information accurately in the

CRM system.
- Bring your own flair to the role by continuously improving processes and suggesting

new ideas for streamlining operations.
- Handling administrative tasks and internal operational tasks that need completing.

**What we’re looking for**:

- A natural people person You must be a genuine person with customers and be able to level with the customer you’re dealing with.
- Someone with outstanding listening skills.

ability to handle multiple tasks with ease.
- A strong persuasive and results-oriented person with a mindset to meet and exceed

goals.
- Attention to detail is a must, as you will be responsible for managing schedules,

ensuring appointments are set, and following up with clients to confirm their

satisfaction.
- Someone who’s not afraid to use their personality
- Patience and problem-solving abilities are essential, as you will encounter occasional challenges or customer enquiries that require a calm and professional response.
- Previous experience as an Appointment Setter/lead generator/Customer service/Admin, specifically within the trade industry, would be a plus.
- A willingness to learn and adapt. You will be the first of this kind of role in our company, so you really have a chance to make it your own
- Tech-savvy, and comfortable with using software and tools for appointment management.

**What we’re not looking for**:

- Limiting beliefs about what’s possible in business.
- Lazy, can't do mentality.
- Someone who needs constant motivation, as this is a remote position, you’ll be your

main driving force.
- The inability to want to learn.
- Someone who is afraid of handling situations alone and can easily get frightened by

speaking with strangers over the phone.
- An over-professional individual - we love personality here

**Why should you work for us**:
Working as our first-ever Appointment Setter, there is an exciting opportunity for professional growth and impact. You will play a key part in shaping the company's administrative/sales processes and procedures from the ground up, using your creativity and resourcefulness to build an efficient organisational framework.

Additionally, the small team offers a supportive and collaborative environment. No rigid corporate structures - just a relaxed atmosphere. A rewarding experience for anyone seeking to make a significant difference

This role is currently part-time meaning it's perfect if you want to fit it around other commitments Moreover, our current setup means that you’ll be expected to work remotely. No long commutes and more time for yourself. It's flexible, letting you organise your day. What’s more, despite being remote, as we’re looking for a locally based individual, we will often do quick in-person check-ins, there’s nothing better than a face-to-face catch-up The best of both worlds

**Perks**:

- A competitive salary with the chance to earn performance-based bonuses -Work remotely - as long as you can commute to Windsor when needed
- A friendly working environment
- Company gatherings and team-building activities

**Compensation**:

- £12 an hour
- Paid monthly

**Working Hours**:

- Part-time
- 9am-7pm, three days a week
- Some weekend work will be expected with plenty of notice and paid overtime.
- Note the potential for opportunities to increase the number of days worked in future

**Our Values**:
Here at Professional Roof Cleaning, we are committed to delivering top-quality work, ensur