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Receptionist & Front of House

4 months ago

Blairgowrie, United Kingdom The Meikleour Arms Full time

Meikleour Estate, an historic country estate near Blairgowrie, is recruiting **a Hotel Receptionist and FOH for its award winning boutique hotel The Meikleour Arms (AA 4 Star Gold and 1 Rosette, AA Accommodations the Year Scotland 2022).** **Both a customer facing and office position**, this is an excellent opportunity to gain experience both in back office and front of house. You will join a
**Your main responsibilities will be**:

- On Receptionist Shifts: _
- Checking customers in and out of the hotel and ensuring guests have had an excellent experience
- Responding to hotel enquiries and managing hotel reservation
- Planning restaurant bookings for hotel residents while optimising sittings with restaurant visitors.
- After appropriate training you will be given financial related responsibilities whilst on shift like daily financial reconciliation, cashing-up and hotel guest billing and invoicing.
- On FOH shifts:_
- Take restaurant orders and serve our guests in our award winning rosette restaurant.
- Some shifts you might also work behind the bar, taking drink orders and managing the till and bills.

**Remuneration**:

- **Very attractive package Full time (40h) permanent job, all overtime hours accounted for: For 40h a week: £27000 a year + around £3000 ti**ps from an HRMC compliant Tronc system. Hourly rate equivalent calculated for overtime: £14.57 (£13/hour+holiday pay) + £1.50 expected tips = just **over £16/hour with tips**
- 28 days paid holiday.

**Accommodation**:
Quality shared accommodation with private ensuite bathroom in Meikleour village available to rent if required.

**Hours of Work**
You will be expected to work some morning and evening shifts
Morning shift: 7:00 am
- 3pm
Evening shift: 2:30pm - 10:30pm

**Requirements**:

- Excellent written and spoken communication
- Excellent customer service skills
- Minimum 1 year previous experience in hotel reception
- Very good knowledge of Microsoft Office Word and Excel
- Meticulous and numerate

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food
- Free parking

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Tips

**Experience**:

- Microsoft Excel: 2 years (required)
- restaurant: 1 year (required)
- reception: 2 years (required)

Work Location: In person