Lead Agent

3 weeks ago

Edinburgh, United Kingdom United Airlines Full time

**Description**:
We have a wide variety of career opportunities around the world - come find yours.

**Airport Operations**

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

**Job overview and responsibilities**

Under the direction of the Airport Operations General Manager, the Lead will assume daily responsibility for achieving service standards and operational objectives. The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support. The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis. You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule. Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline with drive and compassion, ensuring that we remain accountable for our performance. Duties include but not limited to:

- Responsible for upholding safety standards, including MOCHA audit completion, safety inspections
- Complete all mandatory regulatory and company required documentation of all activities
- Attend division/unit/group, service providers and airport meeting with or on behalf of GM
- Driving the operation in applicable departments, such as; lobby, gates, premium services, club, baggage and connections; ensure frontline service providers are delivering on service, performance and safety objectives set by the company and station
- Engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis
- Oversee the necessary daily preparatory work, ensuring staff deployment best meets the needs of the schedule
- Ensure a good knowledge of premium services policies and procedures, including club access, promotions and marketing programs can be demonstrated
- Revenue generation (upselling of flights)
- Follow and uphold uniform and appearance standards
- Assignment of department tasks, breaks and overtime in all areas
- Conduct daily team briefings
- Assisting Customer Service Representative job interviews
- Support the General Manager with collateral and project work
- Participate and organize internal monthly safety meetings alongside General Manager as part of the Station | SAT
- Support with aircraft damage, employee injury investigation, and safety performance (OSHA, LTI damages)

**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.**

**Qualifications**:
**Required**
- Customer Service/Operational Experience
- Previous supervisory/leadership experience
- Secondary School Education or equivalent school leaving certificate
- Must be fluent in written and spoken English
- Excellent knowledge of ATW airport operations procedures & processes
- Proven track record of reliability
- Have the ability to work under pressure in a calm, professional manner
- Have the ability to think clearly and make logical decisions
- Must be a true team player
- Excellent verbal and written communication skills
- Demonstrate outstanding leadership skills and initiative
- Must be willing and able to work all shifts (early/late) on a rotating shift pattern
- Must be well groomed in appearance, be reliable, dependable and strive for high quality work
- Must be legally authorized to work in United Kingdom for any employer without sponsorship
- Must be fluent in English (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position

**Preferred**
- Bachelor's Degree
- Working knowledge of the region
- International GSC qualified

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

  • Site Agent

    1 month ago

    Edinburgh, Edinburgh, United Kingdom ONE WAY Full time

    Site Agent required to join leading civil engineering contractor on Transmission / Over Head Lines projects in the Central Belt Scotland area. The Site Agent would come from a civil engineering background working on Transmission / Over Head Lines projects with previous experience in highways, roads, groundworks, RC works, earthworks, deep drainage, externals...

  • Site Agent

    1 week ago

    Edinburgh, United Kingdom Deanston Cooper Ltd Full time

    Ref: VR/01649- Up to £58 000 plus car / car allowance, pension, healthcare and bonus- Edinburgh and Lothians- Permanent**Consultant**: - Russell McCaig, Managing Director - 0141 637 9544 Deanston Cooper's client, a highly successful, long established, civil engineering contractor based in Glasgow, has a current requirement for a Site Agent to manage...

  • Reservations Agent

    2 weeks ago

    Edinburgh, United Kingdom Hilton Full time

    Reservations Agent **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a...

  • Airside Lead Agent

    2 weeks ago

    Edinburgh, United Kingdom Menzies Aviation Full time

    Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** Reporting...

  • Reservations Agent

    1 week ago

    Edinburgh, United Kingdom Hilton Full time

    **WELCOME TO A WORLD OF OPPORTUNITIES**: - **No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a genuine desire to want to constantly help and support one another. We promote an inclusive...

  • Airside Lead Agent

    2 weeks ago

    Edinburgh, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Self-employed Estate Agent

    2 months ago

    Edinburgh, United Kingdom TBF Centre ta KW Scotia Full time

    Keller Williams Scotland, one of Scotland's fastest growing Estate Agents, is looking for Self-Employed Estate Agents (with or without experience) to join our successful team of 400 UK-wide agents. This is a great opportunity develop your Estate Agent career within the world’s largest premium estate agents brand with 185,000+ agents globally. The key to...

  • Self-employed Estate Agent

    3 days ago

    Edinburgh, United Kingdom TBF Centre ta KW Scotia Full time

    Keller Williams Scotland, one of Scotland's fastest growing Estate Agents, is looking for Self-Employed Estate Agents (with or without experience) to join our successful team of 400 UK-wide agents. This is a great opportunity develop your Estate Agent career within the world’s largest premium estate agents brand with 185,000+ agents globally. The key to...

  • Site Agent

    3 days ago

    Edinburgh, United Kingdom Consortio Full time

    **Construction Site Agent** **Scotland - Site based, Dundee, Glasgow and Edinburgh** **Permanent** Consortio Recruitment have partnered with one of our clients who are a leading Tier 1 Construction company based in the UK and Ireland. They have been established for over 95 years. Our client is Ireland’s top 3 building companies. In 2011, they was...

  • Business Agent

    2 weeks ago

    Edinburgh, United Kingdom Christie & Co Full time

    Purpose of the Role Do you have the skills to fill this role Read the complete details below, and make your application today. Founded in 1935, Christie & Co is the largest firm of specialist business agents and valuers in the UK with 11 offices and a further 11 across continental Europe. Our core services are the valuation and sale of trading businesses...

  • Business Agent – Dental

    1 week ago

    Edinburgh, United Kingdom Christie & Co Full time

    Purpose of the RoleFounded in 1935, Christie & Co is the largest firm of specialist business agents and valuers in the UK with 11 offices and a further 11 across continental Europe. Our core services are the valuation and sale of trading businesses across the Healthcare, Hospitality and Retail sectors.We expanded into Dental practice sales in 2013 and are...

  • Business Agent – Dental

    3 weeks ago

    Edinburgh, United Kingdom Christie & Co Full time

    Purpose of the RoleFounded in 1935, Christie & Co is the largest firm of specialist business agents and valuers in the UK with 11 offices and a further 11 across continental Europe. Our core services are the valuation and sale of trading businesses across the Healthcare, Hospitality and Retail sectors.We expanded into Dental practice sales in 2013 and are...

  • Site Agent

    3 weeks ago

    Edinburgh, United Kingdom Brightpath Recruitment Full time

    **Site Agent - Edinburgh** - Data Centre project **What you will get**: - Excellent salary - Accommodation - Living allowance - Flights back and forth to Ireland ✈ ✈ This civil engineering company has partnered with world leading engineering firms to complete a number of data centre projects in Ireland, the UK and throughout Europe. These constructive...

  • Baggage Agent

    2 weeks ago

    Edinburgh, United Kingdom Edinburgh Airport Full time

    **Ready for take off? Join Swissport for an exciting career in aviation.** **This is a fixed term full time contract until the 31st December 2023** **Pay: £11.31 per hour, this is made up of £10.64 per hour plus an allowance** Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working...

  • Business Agent

    1 week ago

    Edinburgh, United Kingdom Christie & Co Full time

    Purpose of the RoleFounded in 1935, Christie & Co is the largest firm of specialist business agents and valuers in the UK with 11 offices and a further 11 across continental Europe. Our core services are the valuation and sale of trading businesses across the Healthcare, Hospitality and Retail sectors.We expanded into Dental practice sales in 2013 and are...

  • Customer Service Lead Agent

    2 weeks ago

    Edinburgh, United Kingdom Menzies Aviation Full time

    Overview People. Passion. Pride. This is what has driven our teams since 1833. Assist the Duty Management Team in planning and managing the operation through clerical, manual, mechanical and computerised methods, ensuring customer service standards are achieved, within agreed cost limitations and in accordance with company policies and procedures. - You...

  • Customer Service Lead Agent

    2 weeks ago

    Edinburgh, United Kingdom Menzies Aviation Full time

    Overview People. Passion. Pride. This is what has driven our teams since 1833. Assist the Duty Management Team in planning and managing the operation through clerical, manual, mechanical and computerised methods, ensuring customer service standards are achieved, within agreed cost limitations and in accordance with company policies and procedures. - You...

  • Viewing Agent

    2 months ago

    Edinburgh, United Kingdom MOV8 Real Estate Full time

    **Viewing Agent** We are looking for a Viewing Agent to join our Real Estate department. The role is responsible for representing our invaluable clients, and the company, by delivering a first class customer service whilst showing potential buyers round their properties. Our field based Viewing Agent forms a part of our high achieving Property Sales Team....

  • Viewing Agent

    2 months ago

    Edinburgh, United Kingdom MOV8 Real Estate Full time

    **Viewing Agent** We are looking for a Viewing Agent to join our Real Estate department. The role is responsible for representing our invaluable clients, and the company, by delivering a first class customer service whilst showing potential buyers round their properties. Our field based Viewing Agent forms a part of our high achieving Property Sales Team....

  • Viewing Agent

    2 days ago

    Edinburgh, United Kingdom MOV8 Real Estate Full time

    **Viewing Agent** We are looking for a Viewing Agent to join our Real Estate department. The role is responsible for representing our invaluable clients, and the company, by delivering a first class customer service whilst showing potential buyers round their properties. Our field based Viewing Agent forms a part of our high achieving Property Sales Team....