Housing Officer

3 weeks ago

St Helens, United Kingdom Torus Full time

**Housing Officer / Homefinder - Allocations and Lettings**

**St Helens**

**£29,579 per annum**

**Full Time - 37 hours per week**

**Fixed Term - 12 months contract**

This role is internally known as Homefinder Officer. As a key member of the Allocations and Lettings team the Homefinder Officer will be responsible for delivering the landlord functions for the allocation of tenancies and the new tenancy process. This involvescontacting applicants, tenants, contractors, and Torus staff to ensure smooth and efficient processes and service.

The role will focus on liaison with customers through a variety of means including face to face, telephone and digital ensure that properties are allocated in a professional manner and in compliance with the Torus Allocations policy. The role is key to deliveringan effective service for both our current tenants and future tenants.

We are currently looking for someone who has the drive and ability to be an effective member of our Homefinder team. This post is fundamental in ensuring that we let our homes efficiently and effectively to maximise income for Torus and achieve sustainabletenancies.

**This is an important role in which you will**:

- Be responsible for managing a designated portfolio of empty and/or new build properties, ensuring that they are let in a timely and efficient manner by working collaboratively with other teams to achieve this.
- Conduct pre-tenancy checks such as affordability & risk assessments. To ensure applicants are aware of the requirements for payments in advance and rent advice is provided including identifying UC claimants.
- Understand the Company’s policies on empty properties, incentives, allocations and sundry debts.
- Maximise income by reducing void periods via effective and efficient service delivery.

**To be successful in this role you will**:

- Have the ability to negotiate with applicants to achieve a successful let and meet business targets.
- Be able to manage professional relationships with external agencies to support applicants to move in with appropriate support, in a timely manner.
- Be able to use business data to improve, monitor, report performance and find solutions.
- Have knowledge of housing stock and neighbourhoods to provide accurate advice to applicants.

**What Can Torus Group Offer You**

We offer a modern workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as:

- 25 days holiday rising to 30 plus bank holidays (pro rata)
- Holiday purchase scheme
- Company Pension Scheme
- Company life assurance

**About Torus Group - Torus Landlord**

A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the Northwest to improve lives and create thriving, vibrant communities through support, investment, development, and regeneration.

We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region’s largest affordable housing provider.

Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of 'growing stronger communities’.

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest, and committed to always doing the right thing, and they always look for ways to do things better, focused on making surewe achieve our aims. If you can share our way of working, you’ll enjoy working with us.

NowRecruiting #Hiring #JobOpportunity #Jobs #HousingOfficer #Homefinder #Allocations #Lettings #Housing #SocialHousing #Tenancy #NeighbourhoodManagement #HousingJobs #StHelens

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