Supervisor

6 months ago

Bristol, United Kingdom Legal Aid Agency Full time

**Supervisor**

**Job Type**: Full & Part Time

**Location**:Bristol

**Salary**:£27,223 - £28,613 per annum

They are an executive agency of the Ministry of Justice (MoJ). They provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems. Their people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, they feel proud to have some of the best People Survey results in the Civil Service.

**The Role**

The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.

**Key Responsibilities**
- Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
- Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
- Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
- Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
- Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
- Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions
- If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications

**Skills and Qualifications**
- Effective communication skills both written and verbal.
- Effective analytical and numerical skills with proven ability to solve problems and make decisions.
- Effective interpersonal skills.
- Ability to feedback to others constructively.
- Established knowledge of Microsoft office.
- Experience of Coaching and Mentoring.
- Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.
- The role holder is someone who enjoys leading a team working in a fast-changing environment.

**Benefits**
- Alongside your salary of £27,223, the organisation contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

**To Apply**

**Job Types**: Full-time, Permanent

**Salary**: £27,223.00-£28,613.00 per year

Work Location: In person

Reference ID: 402634

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