Account Manager

2 months ago


Plymouth, United Kingdom Synergie Full time

Job title: Account Manager

**Salary**: £25k - £26K per annum
Contract type: Full-time, permanent
Location: Outskirts of Plymouth
Our client a training provider are looking to recruit a Account Manager/Membership Advisor to provide assistance to H&S and employment law training members, ensuring that the service they receive exceeds expectations. The role will involve customer service,sales and administration, you will be working towards the company's goals and exceed customers' expectations.
Duties will include..
Customer service:

- Acting as primary contact for all members, dealing with their queries appropriately (this includes providing (when suitably qualified) or co-ordinating health and safety advice to clients when requested)
- Anticipate the customer's needs and ensure expectations are always exceeded
- Offer and carry out service reviews with existing Advisor members
- Assist with the completion of SSIPs or similar
Administration:

- Process training and consultancy bookings on our internal booking system
- Liaise with our Service Support and Delivery teams, ensuring we deliver a first-class service all-round
- Update and input records of all contact made on the CRM System
- Run training reports for clients
- Produce proposals for training as and when required
- Monitor and follow GDPR requirements in regard to record keeping and confidentiality
- Produce internal reports as required
- Assist with tender completion
- Support the integration and running of our SSIP scheme by completing administrative and advisory tasks as required
Sales:

- Attend sales meetings with prospective new members and generate proposals to meet their requirements
- Identify sales opportunities when communicating with our members, up
- and cross-selling as appropriate
- Maintain a flexible, positive, can-do attitude and going above and beyond to exceed our customers' expectations
**Experience**:

- Proven experience of Sales and Customer service
- Ability to self manage a demanding work load
- Ability to act as a effective team player with drive and able to motivate team members
- Excellent communication skills both written and verbal with good attention to detail
- Experience of working with and achieving sales targets
- Have an interest in H&S
- Ability to understand the bigger impact on the business and identify opportunity for growth innovation and improvement
- A clean driving licence
Acorn by Synergie acts as an employment agency for permanent recruitment.


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