Rentals Advisor

6 months ago

Glasgow, United Kingdom Allied Vehicles Ltd Full time

Are you looking for a rewarding career in the automotive industry?

At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.

Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a **Rentals Advisor** to join our Rentals department.

You will work as part of the Rentals Team to interpret customer’s rental vehicle requirements and deliver an excellent service that makes our customers want to come back and use us again.

Hours of work are **Monday-Friday, 9am-5.30pm** and the salary is **£23,400 + bonus.**

This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.

**In return, we offer**:

- 25 days holiday plus 8 bank holidays.
- Group life scheme
- Annual profit share
- Annual salary reviews
- ZGP24 by HealthHero (remote GP& second opinion service for you and your family, 24/7, 365 days a year)
- Industry leading benefits portal
- Free staff car park
- On site cafeteria
- Cycle to work scheme
- Frequent learning and development opportunities
- Aftersales discounts for you, your friends, and your family
- Company values and long-service awards

**The main duties of the role are**:

- Receive incoming enquiries and process them carefully and sensitively to ensure you understand their needs
- Discuss the offering with the customer to ascertain fitness for purpose
- Prepare, provide and follow-up quotations for retail customers to ensure maximum conversion rates to a sale
- Agree and confirm delivery arrangements to ensure all parties find them suitable
- Manage customer issues as they arise, working with your colleagues and managers to establish fast and effective resolutions
- Fully and accurately record all relevant notes on systems to provide a clear track of all communications

**To be effective in this role, you will have**:

- Previous experience in a customer care/administrative role
- Excellent communication skills, both written and verbally
- The ability to work well under pressure.
- Great customer service skills

Previous experience of working within the motor trade, in a vehicle rentals department would be advantageous but is not essential.

If you meet our criteria and would like to be part of a friendly and pleasant working environment in the North of Glasgow, a career with the Allied Vehicles Group is the perfect way to fuel that ambition. Please forward your CV stating why you would be suited to the role via the APPLY NOW button.

**NO AGENCIES PLEASE**

**Job Types**: Full-time, Permanent

Pay: £23,400.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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