People Participation Coordinator

5 months ago

Norwich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

The People Participation Coordinator will provide lived experience and participation expertise within the North Norfolk and Norwich care group.
The role will focus on the development of new service models and contribute to the quality improvement of existing services for service user, their families and carers, through the facilitation and co-ordination of meaningful participation activities.
Working both within NSFT and the wider North Norfolk and Norwich System, under the leadership of the People Participation Lead, the Participation Coordinator would work directly with service users their carers and families.

Main duties of the role will include planning, organising, coordinating and supporting meetings, groups, workshops and innovative events that people who have experienced our services and their carers or loved ones can participate in.

Planning, organising, coordinating and supporting meetings, groups, workshops and innovative events that service users and their loved ones can participate in. Encouraging partnership working opportunities in wider service improvement and design, maintaining a database of those who get involved.

Attendance and participation at system wide design meetings.

Monitoring service quality by actively gathering service user and carer experience. Providing feedback to service leads and reports to People Participation Lead, managers, clinicians and commissioners and via local Governance meetings

Enabling experts by experience and their loved ones to contribute the value of their lived experience in a meaningful way for service development and quality improvements.

Effective co-production in service development; involving experts by experience in the planning, design, delivery and evaluation of service models.

Establish service user voice opportunities. Exploring and supporting ways that service users and their carers can be involved in training, service development and quality improvement.

**Benefits included with this role are**:
- NHS pension

a comprehensive in house & external training programmes

career progression

starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

staff physio service

NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

We want to build on and continue to improve services so we can provide safe and consistently high-quality care for those who use our services.
We have a culture of continuous learning, and we have regular protected Continuous Professional Development (CPD) days which includes a variety of training, reflection, supervision and service development - these are facilitated by our senior clinical and management team.
We believe that staff, who feel valued by their employers and are truly engaged, can provide better outcomes for our service users.

This dynamic new role will provide lived experience and participation expertise within services, projects and teams within NSFT, specifically working with services in the North Norfolk and Norwich locality. The role focuses on the promotion and co-ordination of participation within NSFT. It will work to embed and continuously develop the participation of all people as equal and valued partners in designing and delivering services which meet the needs of our communities. This will promote improved outcomes for service users, their carers, families and friends by enabling all perspectives and expertise to be an integral part of all we do.

The post holder will work as an integral member of the service/project/team to promote, co-ordinate and implement participation of all people in line with our Trust’s People Participation strategy and the wider national participation agendas. They will be an active and valued contributor to the service/project/team, with a specific focus on participation, ensuring that the voices of service users, carers and families drive the design and development of services throughout our Trust.

Please see the attached Job Description and Supplementary Information.

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