Interim CRM
2 months ago
**Introduction to the role**
The purpose of the role is to support the Lloyd’s Market Association (LMA) for a defined period of time in reviewing our current Client relationship system (‘iMIS’) and providing recommendations as to how we can use it more effectively as part of our forthcoming member engagement strategy.
Reporting to the Head of Technology, with a dotted line to the Head of Communications.
**Introduction to the Lloyd’s Market Association**
The LMA exists at the very heart of Lloyd's, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. All 51 Lloyd's managing agencies, with a total market stamp capacity of approximately £48bn in 2023, and all Lloyd's members' agents, are members of the LMA.
We represent our members' interests to organisations including governments, regulators, and the market's central supporting body, the Corporation of Lloyd's. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd's and the other market associations to influence initiatives and outcomes. We operate the market's most comprehensive technical education service, the LMA Academy.
**Key Accountabilities**
- Perform a full audit of the functions available in iMIS, working with the iMIS consultant from Mast, a CRM Consultancy for not-for-profit organisations.
- Conduct a needs assessment within the LMA to understand functional requirements.
- Validate which features are used by LMA (or not) and document these.
- Provide written recommendations on unused capabilities that may be useful to the LMA.
- Complete a data verification exercise to make sure all the key structural and organisational information in iMIS is correct for member firms, cleanse/remove out-of-date information.
- Validate the bi-annual data cleanse of senior job roles and make sure June inputs have been updated accordingly.
- Carry out the annual data cleanse exercise of end users, under the guidance and in collaboration with Head of Technology, Head of Communications and our External iMIS consultant.
- Understand and document the integration of iMIS with the LMA website and outline where key dependencies lie.
- Support the Executive Assistants in their role as super-users of the system, specifically in resolving user log in problems and identifying and resolving underlying root-causes.
- Perform a review of all staff permissions, document the current set up and harmonise permissions based on agreed user access per job role.
- Understand and document the integration of iMIS with our Virtual Academy, the Access Learning Management system.
- Document key business processes, such as Event creation and management.
- Review what KPI/Metric capability the system has.
- Understand how other organisations use the system e.g. IUA.
- Produce a user guide for users as an introduction to iMIS, as well as an induction guide for new joiners.
**Assignment Length**
- The assignment would run for 5 months from August to 24 December 2023.
**Person Specification**
**General skills / Qualities**
- Attention to detail alongside a systematic, logical and methodical approach.
- Ability to work upon own initiative in order to manage individual workload, without the requirement of heavy supervision and oversight.
**Experience**
- Demonstrable experience in the use of a CRM, ideally including extraction and analysis of data and report building.
- Proven Excel skills, able to manipulate, work with and present data in aggregate and summary form, coupled with the use of pivot tables.
- Ability to write clear, presentable and effective system documentation and process flows.
**LMA Values**
The LMA firmly believes that robust values at the heart of the organisation bolster its performance and enable the successful execution of strategy. We have five primary values that we strive to embody across the business in everyday practice. These are:
- Trusted: Our expertise and independence enable us to influence, support and positively impact the market.
- Passionate: We take pride in helping the market to succeed and achieve great outcomes for our members and their customers.
- United: As a representative voice of our members, we connect and work with our people and communities to build consensus around a common purpose.
- Bold: We strive to be adventurous in what we do, allowing us to lead, challenge and think innovatively.
- Inclusive: We enrich the marketplace by developing people and seeking ideas from a wide variety of backgrounds, cultures, and skills. We embrace a diverse and flexible workplace.
By encouraging these values internally, the LMA hopes that they will permeate beyond the business and into the marketplace, helping create a more dynamic, modern, and productive working environment.
-
Interim CRM Campaign Specialist
7 days ago
London, United Kingdom Blue Pelican Group Full timeInterim CRM Campaign Specialist Location: Central London offices, although role may be able to be appointed as remote - but must be UK based. Rate: £300 - £350 per day, inside IR35 Term: 3 months initially The reason for this arising is to provide additional resource support to the CRM strategy and campaign planning team whilst the company...
-
Interim CRM Campaign Specialist
4 days ago
Central London, South East, United Kingdom Blue Pelican Group Full timeInterim CRM Campaign Specialist Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Location: Central London offices, although role may be able to be appointed as remote - but must be UK based. Rate: £300 - £350 per day, inside IR35 Term: 3 months initially The...
-
City of London, Greater London, United Kingdom Blue Pelican Group Full time €300 - €400Interim CRM Marketing Automation Specialist Salesforce Marketing Cloud You could be just the right applicant for this job Read all associated information and make sure to apply. Location: Central London offices, although role may be able to be appointed as remote. Rate: £300 - £400 per day, inside IR35 Term: 3 months initially This is a project role...
-
Manager of Performance Management
4 weeks ago
London, United Kingdom Interim Automotive | Interim Transaction and Sales Managers Full timeInterim Automotive | Transaction Manager Interim Automotive, a reputable company in the automotive industry, is currently seeking experienced and dedicated Interim Automotive Transaction Managers. This role is crucial for maintaining consistent performance and meeting business objectives in the absence of in-house managers. As an Interim Automotive...
-
Manager of Performance Management
1 month ago
London, United Kingdom Interim Automotive | Interim Transaction and Sales Managers Full timeInterim Automotive | Transaction Manager Interim Automotive, a reputable company in the automotive industry, is currently seeking experienced and dedicated Interim Automotive Transaction Managers. This role is crucial for maintaining consistent performance and meeting business objectives in the absence of in-house managers. As an Interim Automotive...
-
Manager of Performance Management
20 hours ago
London, United Kingdom Interim Automotive | Interim Transaction and Sales Managers Full timeInterim Automotive | Transaction Manager Interim Automotive, a reputable company in the automotive industry, is currently seeking experienced and dedicated Interim Automotive Transaction Managers. This role is crucial for maintaining consistent performance and meeting business objectives in the absence of in-house managers. As an Interim Automotive...
-
London, United Kingdom Blue Pelican Group Full timeInterim CRM Marketing Automation Specialist Salesforce Marketing Cloud Location: Central London offices, although role may be able to be appointed as remote. Rate: £300 - £400 per day, inside IR35 Term: 3 months initially This is a project role to help bridge a gap whilst the company appoints numerous permanent headcount to their team as part...
-
Central London, South East, United Kingdom Blue Pelican Group Full timeInterim CRM Marketing Automation Specialist Salesforce Marketing Cloud You could be just the right applicant for this job Read all associated information and make sure to apply. Location: Central London offices, although role may be able to be appointed as remote. Rate: £300 - £400 per day, inside IR35 Term: 3 months initially This is a project...
-
CRM Project Manager
6 days ago
London, United Kingdom Venn Group Full timeVenn Group is working with a Local Authority to recruit an interim Project Manager to procure and implement a new Customer Relationship Management (CRM) solution.It is essential to have local authority CRM experience – this is a non-negotiable requirement for this position and applications not matching this criteria will not be considered.Hybrid working...
-
CRM Project Manager
2 days ago
London, United Kingdom Venn Group Full timeVenn Group is working with a Local Authority to recruit an interim Project Manager to procure and implement a new Customer Relationship Management (CRM) solution. It is essential to have local authority CRM experience – this is a non-negotiable requirement for this position and applications not matching this criteria will not be considered. Hybrid...
-
CRM Project Manager
3 days ago
London, United Kingdom Venn Group Full timeVenn Group is working with a Local Authority to recruit an interim Project Manager to procure and implement a new Customer Relationship Management (CRM) solution. It is essential to have local authority CRM experience – this is a non-negotiable requirement for this position and applications not matching this criteria will not be considered. Hybrid...
-
CRM Project Manager
2 days ago
London, United Kingdom Venn Group Full timeVenn Group is working with a Local Authority to recruit an interim Project Manager to procure and implement a new Customer Relationship Management (CRM) solution. It is essential to have local authority CRM experience – this is a non-negotiable requirement for this position and applications not matching this criteria will not be considered. Hybrid...
-
CRM Project Manager
10 hours ago
London, UK, United Kingdom Venn Group Full timeVenn Group is working with a Local Authority to recruit an interim Project Manager to procure and implement a new Customer Relationship Management (CRM) solution. It is essential to have local authority CRM experience – this is a non-negotiable requirement for this position and applications not matching this criteria will not be considered. Hybrid working...
-
CRM Project Manager
20 hours ago
London, United Kingdom Venn Group Full timeVenn Group is working with a Local Authority to recruit an interim Project Manager to procure and implement a new Customer Relationship Management (CRM) solution. It is essential to have local authority CRM experience – this is a non-negotiable requirement for this position and applications not matching this criteria will not be considered. Hybrid...
-
CRM Project Manager
2 days ago
London, United Kingdom Venn Group Full timeVenn Group is working with a Local Authority to recruit an interim Project Manager to procure and implement a new Customer Relationship Management (CRM) solution.It is essential to have local authority CRM experience – this is a non-negotiable requirement for this position and applications not matching this criteria will not be considered.Hybrid working...
-
CRM Project Manager
2 days ago
London, United Kingdom Venn Group Full timeVenn Group is working with a Local Authority to recruit an interim Project Manager to procure and implement a new Customer Relationship Management (CRM) solution. It is essential to have local authority CRM experience – this is a non-negotiable requirement for this position and applications not matching this criteria will not be considered. Hybrid...
-
Interim Rent Officer
1 month ago
London, United Kingdom Boston Hale Full timeRef: BBBH4438 - Location. **London**: - Salary. **£14 - £18 per hour**: - Type. **Interim**: **Job Description**.**: Boston Hale are currently working with a major UK Housing Association to recruit for an Interim Rent Officer. This is a great opportunity to join a large organisation with plenty of opportunities across the wider team. Day to day...
-
London, United Kingdom EquityFD, EquityFC, Equity Interim & EquityChair Full timeInterim Head of Revenue and Subscriptions OperationsnLondon / Sheffield/ hybrid - flexible working.nc. £500 - £750 per dayOur client is a leading edge, Private Equity backed SaaS business with a proven , scalable platform.They are poised for significant international growth both organically and by a series of planned acquisitions. They are seeking a...
-
London, United Kingdom EquityFD, EquityFC, Equity Interim & EquityChair Full timeInterim Head of Revenue and Subscriptions OperationsnLondon / Sheffield/ hybrid - flexible working.nc. £500 - £750 per dayOur client is a leading edge, Private Equity backed SaaS business with a proven , scalable platform.They are poised for significant international growth both organically and by a series of planned acquisitions. They are seeking a...
-
Transaction Manager
4 weeks ago
London, United Kingdom Interim Automotive | Interim Transaction and Sales Managers Full timeJob Description Interim Automotive | Transaction Manager Interim Automotive, a reputable company in the automotive industry, is currently seeking experienced and dedicated Interim Automotive Transaction Managers. This role is crucial for maintaining consistent performance and meeting business objectives in the absence of in-house managers. As an Interim...
