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Welcome Team Advisor

4 months ago

Poole, United Kingdom Bournemouth & Poole College Full time

**Welcome Team Advisor**:
We have an exciting opportunity for a **Welcome Team Advisor **to join the team on a **full time (37 hours per week, 52 weeks per year) permanent** basis. In return, you will receive a competitive salary of **£20,288 per annum.**

At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students - we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College’s Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact on our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.
- Organisation
- Bournemouth & Poole College
- Department
- Customer Services
- Contract Type
- Permanent
- Employment Basis
- Full time
- Contracted working hours
- 37
- Location
- North Road, Poole
- Salary
- £20'006
- Closing date
- 07/04/2023

**About the role**:
**Responsibilities as our Welcome Team Advisor will include**:

- Working alongside the Welcome Team Admissions Advisors to streamline the applicant journey and communicate on student activity to ensure we provide the best possible service
- Maintaining keeping warm activity to keep our students up to date with a diverse range of information before they enroll with us
- Liaising with parents/students/curriculum on a regular basis to identify answers to queries and find solutions to more complex issues
- Working with online systems and utilise digital resources and processes to ensure consistency and the best possible experience for our learners and ensure their journey is tracked, monitored and reviewed from start to finish
- Helping develop effective processes and maintain an overview of the systems to be able to inform on changes and also represent the team on key issues at college wide meetings
- Taking an active lead on cross selling all types of college courses to students, parents and all other enquiries. Tracking and monitoring activity using college systems and feedback to the Welcome Team & Curriculum Support Manager

**As our Welcome Team Advisor, you’ll** **ideally have**:

- Level 2 (or equivalent) English and Maths
- Appropriate qualification to level 2/3 standard
- Experience working in a busy office environment and managing a diverse caseload
- A sound operational knowledge of structured transactional/administration processes and systems
- Administrate to a high standard, being organised and able to document interactions with students and external stakeholders to a specific, detailed and informative level
- The ability to attend college events i.e. open evenings including outside of normal working hours

**Benefits**:
You will receive excellent benefits and a competitive salary:

- 26 days annual leave plus bank holidays, increasing to 29 after 5 years of service
- up to 4 days additional leave during the Christmas closure period
- Free parking at all of our college sites (where spaces are available)
- Cycle to Work scheme
- Enrolment in the NEST Pension Scheme

**Closing Date**: 7th April 2023**
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which include an enhanced DBS check as well as providing proof of right to work in the UK.