Customer Service Co-ordinator

3 weeks ago


Billingham, United Kingdom Advantage Resourcing Full time

**Role: Customer Service Co-Ordinator**

**Contract Length: 10 Months**

**Location: Billingham (Hybrid)**

**Job purpose**

Working within the Tracerco Assurance support services team, providing administration and customer service support for the sale, calibration, and service of radiation detection equipment

**Principal accountabilities**
- Responsible for enquiry management process for equipment sales, preparing and issuing daily quotes, following up on enquiries and reporting on status to the Support Services Manager
- Checking and accepting purchase orders for service work and sales of equipment
- Inputting of invoice requests onto calibration database for processing, resolving rejected invoices and dealing with invoice queries
- Contacting customers to follow up on requests for purchase orders for outstanding work
- Liaising with operations team to keep customers updated on job progress
- Updating of operations planner and attendance at weekly operations meetings
- Coordinating the rental service
- Performing due diligence and screening on customers as required, and ensuring compliance with company wide procedures
- Reviewing and updating of customer service procedures to reflect current working practices
- Debt management and recovery for the monitors business, including advising customers of account status and credit terms and chasing payment of unpaid invoices.
- To carry out any other duties which are within the employees skills and abilities whenever reasonably instructed

**Qualifications/ knowledge/ experience**
- Experience of working in a sales administration or customer service environment Essential
- Experience of working in a fast-paced environment Essential
- Experience with review and acceptance of contracts and purchase orders Desirable

**Personal skills and key competencies**
- Passionate about customer service
- Excellent written and verbal communication skills
- Ability to prioritise and organise work in order to achieve deadlines and targets
- Works well as part of a team
- Enthusiastic and self-motivated
- Ability to respond quickly and prioritise tasks
- Excellent IT skills



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