Customer Service/admin Assistant

1 month ago


Blackburn, United Kingdom RecruitRight Ltd, Full time

**Job description**:
Monday 8.30am to 5pm and Friday 9am to 5pm.

**Job role**:

- Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken.
- Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business.
- Contacting product teams to get answers for customer enquiries where we don’t have the knowledge or information.
- Checking product availability and recognising if there is potential for more stock to be made available.
- Handling complaints or escalating them to the relevant teams where necessary.
- Liaising with couriers for delivery disputes.
- Highlighting website issues to the relevant teams.
- Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)

**Experience and skills**:

- Experience working in a customer service role.
- Strong communication skills
- Excellent IT skills (including Microsoft office)
- Keen eye for detail
- Pro-activeness
- Administrative skills (preferred)
- Knowledge of E-commerce (preferred)


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