Customer Service Improvement Team Member

3 months ago

Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

**Details**:
**Reference number**:

- 309354**Salary**:

- £25,915 - £30,402- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- Customer Directorate**Type of role**:

- Customer Insight**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Cambridge, Carlisle, Crewe, Exeter, Leeds, Newcastle-upon-Tyne, Nottingham, Reading, Worcester, Workington, York, BridgewaterAbout the job

**Job summary**:
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.

We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.

We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live.
We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.

Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.

**Job description**:
Support journey mapping to understanding who our customers are, what they need and how they access our services.

Have organisational skills and strong attention to detail to support work plans.

Building and maintaining stakeholder relationships and support the production of regular reporting.

Engaging with stakeholders to ensure and track that the insight gathered is supporting customer delivery.

Support the identifications and driving forward of innovative approaches and ideas to understand customer experience, ensuring that changes and improvements are driven from a customer perspective.

Analysing insight gathered and use this to make recommendations that supports and enable continuous improvement.

Line management may be required; this may involve remote management of people across various teams or regions.

**Person specification**:
Lead others through change.

Deliver excellent customer service, based on insight.

Have excellent organisational skills with the ability to work at pace.

Manage work, monitoring and tracking progress.

Provide Insight analysis to support evidence based continuous improvement.

Good written and verbal communication skills and the ability to influence, persuade and land recommendations effectively.

A genuine interest in working in the field of insight and curiosity to question and explore the data available to improve the customer experience.

Promote a culture where continuous improvement can develop, encouraging opportunities for all.

Use of basic Microsoft packages including Outlook, Word, Excel and PowerPoint.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
- Changing and Improving

**Benefits**:

- Alongside your salary of £25,915, Rural Payments Agency contributes £6,997 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**Application Process**

**Sift**

**Interview**

**Location**

**Reserve List**

A reserve list may be held for a period of 12 months from which further appointments can be made.

**Merit Lists**

**Salary**

**Visa Sponsorship Statement**

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

**Accessibility**

**Reasonable Adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

**Criminal Record Check**

If successful and transferring from another Government Department, a criminal record check maybe carried out.

**Internal Fraud Database Check**

**Childcare Vouchers**

Feedback will only be provided if you attend an in

  • Customer Service Improvement Consultant

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Limited Full time

    Job OverviewJoin our team as a Performance and Improvement Coach within our Customer Service Centre.This role offers a permanent, full-time position with a total of 37.5 hours per week, featuring a flexible working arrangement that includes both in-office and remote work.The compensation package is competitive, with a salary around £27,000 per annum,...

  • Customer Service Improvement Specialist

    3 months ago

    Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

    **Details**: **Reference number**: - 326157**Salary**: - £30,317 - £32,803- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - Customer Directorate**Type of role**: - Customer Insight**Working pattern**: - Flexible working, Full-time, Job...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** - Location: Oakfield Road, Whickham, NE16 5BY- Pay: £12.00 per hour- Contract: 21 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.- Full, paid training provided- -...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** - Location: 112 Newton Road, Newcastle Upon Tyne, NE7 7HN- Pay: £12 per hour- Contract: 12 hours per week + regular overtime, Permanent Part time contract- Working pattern: Shifts will fall between 4pm and 10pm including weekends, to be discussed at interview- Full, paid training provided- - We’re looking for Customer Team Members...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** - Location: Great North Road, Wideopen, Newcastle Upon Tyne, NE13 6LX- Pay: £10.90 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Waiting Team Member

    3 months ago

    Stratford-upon-Avon, United Kingdom Bistrot Pierre - Midlands Team Member Full time

    Why should you join our team?We currently have a wonderfulopportunity to join our dynamic team as a Waiting Team Member.Every member of our Bistrot team plays an integral part in delivering the bestpossible experience for our guests. We pride ourselves on our welcoming andinclusive environment for our employees to excel and develop in their roles.We also...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: Derwent Street, Chopwell, Newcastle Upon Tyne, NE17 7HS Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 5:45am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview Full...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: Dewhurst Terrace, Sunniside, Newcastle Upon Tyne, NE16 5LP Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, 3 month temporary contract, part time Working pattern: 3 varied shifts over 5 days including early mornings (5:45am), afternoons, late evenings (store closing) and weekends,...

  • Customer Improvement Specialist

    3 months ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs Full time

    **Details**: **Reference number**: - 295609**Salary**: - £37,295 - £44,724- National: £37,295 - £41,425, London: £40,262 - £44,724 For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Co-op Full time

    Working pattern: 3 to 4 out of 7 varied shifts including early mornings from 6.30am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We’re looking for Customer Team Members to join our team...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: Oakfield Road, Whickham, NE16 5BY Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: 15 Broadway, Ponteland, Newcastle Upon Tyne, NE20 9PW Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: 20 The Leazes, Burnopfield, Newcastle Upon Tyne, NE16 6HR Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, 6 month temporary contract, part time Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm and weekends, to be discussed at...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: 1 Cedar Road, Newcastle Upon Tyne, NE4 9XU Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: 1 Cedar Road, Newcastle Upon Tyne, NE4 9XU Pay: £10.90 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN Pay: £10.90 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: Oakfield Road, Whickham, NE16 5BY Pay: £10.90 per hour + great benefits Contract: 21 hours per week + regular overtime, permanent, part time Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: 31 Market Street, Newcastle Upon Tyne, NE1 6JE Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, part time, permanent. Working pattern: 4 Varied shifts over 7 days, including early mornings, afternoons, late evenings and weekends, to be discussed at interview. Full training...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: Great North Road, Wideopen, Newcastle Upon Tyne, NE13 6LX Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Member

    3 months ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Member** Location: 15 Broadway, Ponteland, Newcastle Upon Tyne, NE20 9PW Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given As a...