Care Coordinator

**About us**

New Hope Care was established in the early 2000’s by Chief Executive Officer and Company Director - Patrick and Cynthia Cheza - following a period of delivering care and support to individuals across the West Midlands.

New Hope Care deliver a number of home care services across the nation and specialise in providing care and support in a person-centred manner.

We are proud to work alongside many local authorities and CCG/NHS groups to empower individuals with the support they need to remain living in their own homes.

New Hope Care Ltd are a national organisation, providing Home Care to people living in their own homes. We are passionate about promoting person-centred service that puts our service users at the centre of everything we do.

Our focus is on providing high-quality person-centered care, treating all our Service Users with dignity and respect, and ensuring their safety, health and well-being.

We are looking for a **Care Coordinator** to join our team in our **RUTLAND** office.
- Be computer literate and have working knowledge of care management software
- Have excellent administrative and communication skills
- Identify service user needs and compile care plans and risk assessments
- Carry out reviews of existing service users.
- Establish and maintain good links with service user’s families and professionals
- Attend meetings as delegated by the manager.
- Be ensuring that new and existing care workers are supported and assessed throughout the induction process ensuring compliance, carry out spot checks and all audits.
- Provide mentoring, support and supervision to members of the team.
- Maintain audits and quality monitoring checks of all areas of service delivery.
- Undertake on call duties as required.
- Be available to respond in the event of an emergency
- Ensure all documentation is completed in line with New Hope Care Ltd policies and procedures, CQC and Commissioning Authorities requirements.
- Ensure communication is effective between management, service users, staff and professionals to maintain a robust quality service.
- Conduct staff supervisions, appraisals and meetings. Respond and support service users and staff as required ensuring a continuity of a quality service.
- Encourage new ideas, maintain staff motivation and morale and drive high standards and development of skills within the team.
- Provide office cover when required.
- ‪Be able to work efficiently in a high paced environment
- ‪Be dedicated to delivering exceptional service on behalf of the company internally and externally
- ‪Be flexible and reliable
- ‪Possess excellent people management skills

‪Key Responsibilities will be:

- ‪ To support and manage a team of Care Workers
- ‪ To develop detailed work schedules/rotas for the Care Workers and providing both written and verbal instructions for guidance
- ‪ To maintain confidentiality at all times
- ‪ To be the key point of contact to both Service Users and Care Workers
- ‪ To assist the team in ensuring an excellent quality service is supplied at all times
- ‪ To report and support other members of team, including the Registered Manager and Care Manager

The role requires you to have the confidence to lead a team of care workers ensuring that care delivery promotes independence and strives to achieve the best possible outcomes and puts the service user at the centre.

**Salary**: £23,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oakham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- providing care: 1 year (required)

Work Location: One location