Dementia Community Support Worker

7 months ago

Gateshead, United Kingdom Age UK Gateshead Full time

This is a highly responsible position which listens and responds to the needs and aspirations of individual customers and carers after they have received a formal diagnosis of dementia within in the communities of Gateshead. To communicate with clients in a comforting person centred way, creating a relationship with the client to guide them through their journey after diagnosis. To help make sure all information provided is up to date, and to direct clients and aid with contact to the appropriate services. Demonstrate an understanding and awareness of the policies and procedures of Age UK Gateshead, ensuring that they are maintained at all times.

MAIN DUTIES AND RESPONSIBILITIES

1) Contacting new and existing individuals from the dementia register.

2) To ensure a personalised approach to each individual, and provide quality up to date guidance to meet their specific needs

3) To keep up to date with available services that will benefit your clients. JOB DESCRIPTION Community Dementia Support Worker

4) Complete home visits, risk assessments, holistic assessments and aid the individual in improving quality of life.

5) Help in the promotion of cognitive and physical activities for customers through outings, conversation and other activities such as reading, writing, hobbies and recreational interests, reminiscence.

6) To work with colleges, supervisors and PCN leads / GP Surgery’s

7) To read and record accurate information in all instances i:e documenting conversations.

8) To observe confidentiality at all times.

9) To participate in training courses and activities as required

10) To provide cover for other Age UK Gateshead support worker provision as and when required.

11) To travel from client to client to deliver a service as well as operating from a hub location.

12) To carry out other reasonable duties at the request of the Manager or CEO.

**PERSON SPECIFICATION PERSON SPECIFICATION ESSENTIAL DESIRABLE EDUCATION AND TRAINING **Good basic education

Full driving licence

Level 2 Health and Safety Certificate Moving & Handling Certificate Risk Assessment Certificate L2 in Health and Social Care

**EXPERIENCE**

At least 2 years’ experience of working with adults within a social care setting.

Experience of working within a mixed staff team Experience of working with older people.

Experience with dementia care.

Experience with Health and social care.

**KNOWLEDGE AND SKILLS**

Numeracy and literacy skills.

Daily report writing.

Able to work as part of a team as well as unsupervised

Sensitivity to customer and carer requirements

Ability to be tolerant and tactful

A good listener and communicator

Full driving license

**SPECIAL REQUIREMENTS**

Willingness to work flexible working hours

A calm, patient disposition

Enthusiastic and committed approach

**VALUES AND ATTITUDE**

Commitment and loyalty to establishment

Understanding the importance of honesty and confidentiality

Respecting and understanding the rights and choices of older people within a residential establishment

Optimistic : We welcome challenges with confidence

Inclusive : We involve, consult and work together

Dedicated : We work to achieve positive outcomes for individuals

Enabling : We support people to achieve their ambitions

Responsive : We encourage a high performing, well-motivated, adaptable work force

Realistic : We are open and truthful

**COMPETENCIES**

Openness to Change -recognises and responds to the need for change and uses it to improve organisational performance.

Team Working-is a committed team member, supports team decisions, understands the impact of their actions on others and promotes a team spirit, within and outside their immediate work group.

Establishes and maintains effective working relationships with others.

Problem Solving -gathers all relevant information to work through the details of a problem to reach a logical solutions; being fully aware of the impact of their decisions upon others and the organisation.

Communications skills -Communicates ideas and information effectively both verbally and in writing choosing appropriate style in relation to audience. Listens to what others have to say and checks to ensure information given is received and understand.

Drive for Achievement-harnessing and motivating self and others to achieve organisational goals. Has a clear understanding of what is expected and the drive and commitment to achieve or exceed objectives. Can accept constructive feedback in order to bring about effective performance.

Organisational Awareness-Takes an interest in the organisation beyond own role and is able to focus own efforts and personal responsibilities to support the achievement of the organisations aims and objectives. Understands policies and procedures and uses them effectively.

Personal responsibility -takes ownership for own actions and accepts the consequences that come from them and understands how their actions can impact on others. Acts with hig

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